Tamika Adams
N. Charleston,South Carolina
Summary
Customer Service Leader
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
24
24
years of professional experience
Work History
Bank Teller
Wells Fargo
James Island, SC
11.2023 - Current
- Researched customer inquires regarding their accounts using internal banking systems.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Maintained confidentiality of bank records, transactions and customer information.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Developed strong relationships with customers to ensure repeat business.
- Provided assistance to other tellers during peak business hours as needed.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
Donor Screener
AdMarvel
Goose Creek, SC
10.2023 - Current
- Instructed new staff members on proper protocol for conducting door screenings according to company policy.
- Maintained accurate medical records through filing, and data entry.
- Registered new donor into system accurately entering demographic information.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took sample of blood to prepare donor for plasma donation.
- Answered phones, scheduled appointments, greeted donors accordingly.
Customer Service Leader
Lowes Food
Charleston, Charleston
06.2023 - Current
- Resolved escalated customer issues quickly and efficiently while maintaining a positive attitude
- Conducted regular performance reviews with team members, providing constructive feedback to help them reach their full potential
- Manages guest traffic flow from the guest side and bagging side of the register using this positioning as an opportunity to interact with guest and monitor productivity
Customer Service Representative
Iqor
North Charleston, Charleston
07.2022 - 03.2023
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Provided exceptional customer service to clients in fast-paced call center environment
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Provided account information to customers and explained bill service policies and customer rights
- Navigated multiple computer systems and applications and utilized search tools to find information
Customer Service Associate
Lowes Home Improvement
Charleston, SC
02.2019 - 08.2021
- Assisted customers with product selection, order entry, and payment processing
- Improved and increased store sales through positive attitude and knowledge of products
- Built sustainable customer relationships of trust through open and interactive communication
- Stocked shelves, and made sure we had a safe environment
Customer Service Cashier
Hobby Lobby
N. Charleston, South Carolina
02.2019 - 08.2021
- Assisted customers with product selection, order entry, and payment processing
- Improved and increased store sales through positive attitude and knowledge of products
- Built sustainable customer relationships of trust through open and interactive communication
- Stocked shelves, and made sure we had a safe environment
Front Desk Associate
Comfort Inn and Suites
Charleston, SC
02.2019 - 08.2021
- Assisted customers with product selection, order entry, and payment processing
- Improved and increased store sales through positive attitude and knowledge of products
- Built sustainable customer relationships of trust through open and interactive communication
- Stocked shelves, and made sure we had a safe environment
Customer service greeter
Toyota of Charleston
Charleston, SC
02.2019 - 08.2021
- Assisted customers with product selection, order entry, and payment processing
- Improved and increased store sales through positive attitude and knowledge of products
- Built sustainable customer relationships of trust through open and interactive communication
- Stocked shelves, and made sure we had a safe environment
Front Desk Receptionist
Town and Country Inn
Charleston, SC
02.2019 - 08.2021
- Assisted customers with product selection, order entry, and payment processing
- Improved and increased store sales through positive attitude and knowledge of products
- Built sustainable customer relationships of trust through open and interactive communication
- Stocked shelves, and made sure we had a safe environment
Home Health Care Provider
Home healthcare Aquistions
Ny, NY
06.2017 - 12.2017
- Performed administrative duties such as data entry, document scanning, photocopying
- Tracked guest preferences from previous stays for improved future experiences
- Processed payments with accuracy using cash registers, credit card machines, and POS systems
- Demonstrated excellent organizational skills by accurately processing paperwork, filing documents, and updating records
Customer Service Associate
Walmart
Sandford, Florida
06.2017 - 12.2017
- Performed administrative duties such as data entry, document scanning, photocopying
- Tracked guest preferences from previous stays for improved future experiences
- Processed payments with accuracy using cash registers, credit card machines, and POS systems
- Demonstrated excellent organizational skills by accurately processing paperwork, filing documents, and updating records
Cash Handler/ Customer service
Chase Bank
Ny, Ny
06.2017 - 12.2017
- Performed administrative duties such as data entry, document scanning, photocopying
- Tracked guest preferences from previous stays for improved future experiences
- Processed payments with accuracy using cash registers, credit card machines, and POS systems
- Demonstrated excellent organizational skills by accurately processing paperwork, filing documents, and updating records
Customer Service Cashier
Hobby Lobby
N. Charleston, South Carolina
03.2015 - 10.2015
- Monitored front desk traffic to support customer satisfaction
- Home Health Care Provider
- Customer Service Associate
- Walmart , Sandford, Florida
- Cash Handler/ Customer service
- Chase Bank, Ny, Ny
- Handled multi-line phone system and promptly transferred calls
- Answered questions about company location and hours of operation
- Coordinated with other departments to facilitate efficient operations throughout the organization
- Assisted colleagues in completing special projects related to customer service initiatives
Home Health Care Provider
Home healthcare Aquistions
Ny, NY
06.2013 - 05.2015
- Promoted activities of daily living by assisting with dressing, grooming, and bathing
- Coordinated scheduling of visits between multiple disciplines involved in providing patient care
- Fostered clean, safe, and orderly environment to enhance health and resident wellness
- Performed comprehensive assessments of physical and mental status, established treatment goals, and monitored progress towards those goals
Customer Service Associate
Walmart
Sandford, Florida
06.2013 - 05.2015
- Promoted activities of daily living by assisting with dressing, grooming, and bathing
- Coordinated scheduling of visits between multiple disciplines involved in providing patient care
- Fostered clean, safe, and orderly environment to enhance health and resident wellness
- Performed comprehensive assessments of physical and mental status, established treatment goals, and monitored progress towards those goals
Cash Handler/ Customer service
Chase Bank
Ny, Ny
06.2013 - 05.2015
- Promoted activities of daily living by assisting with dressing, grooming, and bathing
- Coordinated scheduling of visits between multiple disciplines involved in providing patient care
- Fostered clean, safe, and orderly environment to enhance health and resident wellness
- Performed comprehensive assessments of physical and mental status, established treatment goals, and monitored progress towards those goals
Customer Service Cashier
Hobby Lobby
N. Charleston, South Carolina
04.2000 - 06.2002
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Coordinated with other departments to verify customer order fulfilment
- Performed additional duties as assigned by management team
- Stock shelves to insure products were available for customers
Cash Handler/ Customer service
Chase Bank
Ny, Ny
04.2000 - 06.2002
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Coordinated with other departments to verify customer order fulfilment
- Performed additional duties as assigned by management team
- Stock shelves to insure products were available for customers
Education
Certificate in Patient Care Tech -
Angley College
Deland, Florida02.2001
High School Diploma -
Adali E Stevenson High School
Bronx, NYSkills
- Payment Processing
- Customer Service Excellence
- Cash Handling
- Telephone Etiquette
- Microsoft Office
- Keyboarding Skills
Timeline
Bank Teller
Wells Fargo
11.2023 - Current
Donor Screener
AdMarvel
10.2023 - Current
Customer Service Leader
Lowes Food
06.2023 - Current
Customer Service Representative
Iqor
07.2022 - 03.2023
Customer Service Associate
Lowes Home Improvement
02.2019 - 08.2021
Customer Service Cashier
Hobby Lobby
02.2019 - 08.2021
Front Desk Associate
Comfort Inn and Suites
02.2019 - 08.2021
Customer service greeter
Toyota of Charleston
02.2019 - 08.2021
Front Desk Receptionist
Town and Country Inn
02.2019 - 08.2021
Home Health Care Provider
Home healthcare Aquistions
06.2017 - 12.2017
Customer Service Associate
Walmart
06.2017 - 12.2017
Cash Handler/ Customer service
Chase Bank
06.2017 - 12.2017
Customer Service Cashier
Hobby Lobby
03.2015 - 10.2015
Home Health Care Provider
Home healthcare Aquistions
06.2013 - 05.2015
Customer Service Associate
Walmart
06.2013 - 05.2015
Cash Handler/ Customer service
Chase Bank
06.2013 - 05.2015
Customer Service Cashier
Hobby Lobby
04.2000 - 06.2002
Cash Handler/ Customer service
Chase Bank
04.2000 - 06.2002
Certificate in Patient Care Tech -
Angley College
High School Diploma -
Adali E Stevenson High School
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