Amaria Selph
Jacksonville,FL
Summary
Highly adaptable and self-driven professional with a diverse background in transportation, security, customer service, leadership, and fast-paced operational roles. Known for staying composed under pressure, learning quickly, and succeeding in environments that demand discipline, strong communication, and problem-solving. Experienced in navigating high-stress settings — from OTR driving and hospital security to customer support and team management — while maintaining consistency, safety, and professionalism.
I bring a strong work ethic built from years of taking on responsibility early, mastering every role I step into, and supporting teams with reliability, integrity, and hands-on leadership. My skills work together across industries: calm decision-making strengthens my customer service; security training enhances my situational awareness on the road; management experience improves my communication and teamwork; and my driving career reflects discipline, patience, and operational excellence.
Whether working independently or with a team, I adapt quickly, stay focused, and take pride in doing things the right way. I thrive in environments where dedication, accountability, and a positive attitude matter, and I bring that same energy to every position I hold.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Class A CDL Driver
Western Express
09.2025 - Current
- Safely operate a Class A rig on regional and long-haul routes, running loads through all kinds of states, roads, and weather.
- Haul freight efficiently while staying sharp on DOT and FMCSA rules, keeping everything by the book and on time.
- Stay on top of pre-trips, en-route, and post-trips to make sure the truck’s solid before every mile.
- Handle all ELD and Qualcomm duties — logging hours, tracking loads, and staying in sync with dispatch.
- Communicate with dispatch and customers to keep runs smooth, fix issues on the fly, and hit delivery times.
- Known for keeping cool under pressure and moving high-volume freight without cutting corners or losing focus.
- Deliver every load with professionalism and respect — accurate paperwork, clean handoffs, and solid customer service.
- Take pride in staying dependable, adaptable, and safe no matter what the road throws at me.
Security Officer/Supervisor
Securitas
04.2023 - 09.2025
- Worked in high-demand environments, including hospitals, retail stores, and warehouses, maintaining a safe and professional atmosphere at all times.
- Monitored and logged incoming trucks and deliveries, ensuring accurate recordkeeping and site security compliance.
- Conducted regular patrols and completed all checkpoint inspections to secure buildings and property.
- At AdventHealth, screened all visitors and staff using metal detectors and bag checks to prevent weapons or dangerous items from entering the facility.
- Assisted patients and visitors in the ER, providing guidance and ensuring they received timely help or direction when needed.
- Rotated between multiple posts, including the ER, main entrance, and medical offices, to relieve officers for breaks and provide coverage where needed.
- At ALDI/Walmart, focused on loss prevention by observing activity, deterring theft, and maintaining a safe environment for both customers and employees.
- Recognized for professionalism, quick decision-making, and the ability to stay calm under pressure in fast-paced settings.
Shift Manager
Pizza Hut
10.2022 - 04.2023
- Ran daily shifts from start to finish — delegating tasks, keeping the team on track, and making sure every station ran smooth.
- Jumped in wherever needed — make table, cut table, register, deliveries — you name it, I handled it.
- Took charge of daily counts and prep work to make sure everything was stocked, ready, and running right before the rush hit.
- Made sure every shift was covered and every team member knew their role before the doors opened.
- Kept an eye on food quality, order accuracy, and service speed to keep customers happy and coming back.
- Handled customer concerns on the spot, keeping things calm and professional while finding the best solution.
- Managed deliveries and helped coordinate kitchen flow to keep orders moving fast without losing quality.
- Known for leading by example — staying hands-on, keeping morale up, and making sure the job got done right every time.
Customer Service Representative
TTEC
08.2021 - 10.2022
- Assisted USAA members with all types of banking needs — checking, savings, debit cards, fraud claims, disputes, charge-offs, and account closures.
- Handled high-volume, high-stress calls with patience and professionalism, keeping every conversation calm and under control.
- De-escalated tough situations by listening first, communicating clearly, and finding real solutions that worked for the customer.
- Reported lost or stolen cards, reissued replacements, provided balance updates, and helped members manage NSF and account changes.
- Logged every call with detailed notes to make sure member history and follow-ups were accurate and easy to track.
- Knew when to escalate issues to higher departments or file official complaints when needed, making sure every customer felt heard and taken care of.
- Built strong communication skills and the ability to stay focused and positive — even when the pressure was high.
- Known for staying composed, solving problems quickly, and leaving every customer feeling respected and valued.
Production Worker
Metra Electronics Corporation
09.2020 - 08.2021
- Worked in a fast-paced production environment, handling car audio and electrical components for distribution.
- Reviewed daily orders, assembled products, and boxed or bagged parts to meet nightly quotas and shipping deadlines.
- Led a production line team to make sure orders were completed accurately, efficiently, and on time every night.
- Assembled and sealed various car parts — from full stereo kits to wire harnesses — making sure every product was packaged neatly and securely.
- Double-checked that every bag or box contained the right parts, tools, and instructions before sealing and labeling.
- Built and wrapped pallets for shipment, keeping everything organized and ready for transport.
- Focused on teamwork, precision, and consistency to help the company meet daily goals and maintain high-quality standards.
- Known for being dependable, detail-oriented, and keeping the line motivated to hit targets without cutting corners.
Cook/Guest Specialist
Captain D's Seafood Restaurant
01.2020 - 09.2020
- Started working at 17 while balancing two jobs and finishing high school online to help support my family — stayed committed, reliable, and focused no matter how long the shift.
- Learned and mastered every position in the restaurant — from kitchen prep and cooking to front counter service, cleaning, and managing the lobby.
- Kept kitchen stations fully stocked and organized before each rush, prepping food and equipment early to make sure the team could start strong.
- Operated grills, fryers, and other kitchen equipment to prepare 100+ meals a day with consistency, speed, and quality.
- Stepped up when labor was short — running the store alongside a manager and keeping operations smooth under pressure.
- Handled customer orders quickly and accurately, upselling meals and sides while keeping service friendly and professional.
- Kept drive-thru lines moving fast with expert knowledge of the menu and POS system, staying cool even during peak hours.
- Built a strong reputation for work ethic, dependability, and pride in doing things right — even when the day got tough.
Team Member
KFC BFP Foods
11.2018 - 06.2020
- Started working the day I turned 16 — balancing school, two jobs, and family responsibilities while staying dedicated to showing up and giving 100% every shift.
- Learned and mastered every position in the restaurant, from front counter and drive-thru to kitchen prep, cooking, and daily closeout duties.
- Took orders, handled customer complaints with patience and professionalism, and made sure every guest left satisfied.
- Maintained KFC’s positive reputation by serving every order fast, fresh, and accurate — even during the busiest rush hours.
- Jumped in wherever needed: cooking, dropping food, prepping, cleaning, or helping teammates stay on pace when things got hectic.
- Worked side by side with management, learning store operations including cash handling, daily counts, and end-of-day financials.
- Selected for management training and recognized multiple times as Employee of the Month for performance, reliability, and leadership potential.
- Known for speed, accuracy, and pride in every role — someone who could run any station and keep the energy positive no matter how busy it got.
- Took pride not just in the work itself, but in the purpose behind it — helping support my family and proving what dedication really looks like.
Dietary Aide
ALLIANCE COMMUNITY
09.2018 - 11.2018
- Helped prepare and serve daily meals, snacks, and beverages with care, following specific diet plans for each resident’s needs.
- Learned to read and follow different dietary guidelines — from low-sodium and diabetic to high-protein and soft diets — ensuring everyone received meals safely tailored to them.
- Set up and broke down dining areas, keeping everything organized, clean, and welcoming for residents and staff.
- Assisted with kitchen prep, pulled and prepped ingredients ahead of time, and made sure every meal ran smoothly from start to finish.
- Handled kitchen maintenance, dishwashing, and inventory to keep operations running efficiently and up to health and safety standards.
- Helped with special events and catering when needed, bringing a positive attitude and strong teamwork to every task.
- Took pride in serving the elderly with patience and respect, knowing that even small things — a hot meal, a smile, or a helping hand — could make a big difference in someone’s day.
Education
College Degree - Social Work
Daytona State College
Daytona Beach, FL12-2026
High school diploma -
Deland High School
DeLand, FL05.2021
Skills
- Conflict management
- Over the road (OTR) driving routes
- Restaurant Experience
- Computer skills
- Kitchen Experience
- DOT (Department of Transportation) regulations
- Computer Operation
- Safety regulations
- Business Development
- Customer service
- Supervising experience
- Account Management
- Guest services
- Communication skills
Certification
- Class D Security License
- CDL
- Driver's License
Timeline
Class A CDL Driver
Western Express
09.2025 - Current
Security Officer/Supervisor
Securitas
04.2023 - 09.2025
Shift Manager
Pizza Hut
10.2022 - 04.2023
Customer Service Representative
TTEC
08.2021 - 10.2022
Production Worker
Metra Electronics Corporation
09.2020 - 08.2021
Cook/Guest Specialist
Captain D's Seafood Restaurant
01.2020 - 09.2020
Team Member
KFC BFP Foods
11.2018 - 06.2020
Dietary Aide
ALLIANCE COMMUNITY
09.2018 - 11.2018
College Degree - Social Work
Daytona State College
High school diploma -
Deland High School
Section name
- Amaria Selph
- Jacksonville, FL 32208
- Amariaselph@gmail.com
- +1 407 431 2580
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer