Tamika Baldwin
Charlotte,NC
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Account Manager
Red Classic Transportation
07.2017 - 03.2024
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Strengthened client relationships through regular communication and personalized account management strategies.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Conducting onboarding calls with new customers to know all customer needs for successful partnership
- Direct Report for 15 team employees
- Conducting quarterly performance reviews
- Interviewing for New Hires
- Trained new employees on best practices in customer account management, resulting in increase in overall team performance.
- Email Communication, Monthly Performance calls with customer.
- Use TMS, Microsoft Excel, Salesforce and Tableau to keep accurate records and track customer Metrix.
Customer Service Coordinator
Beacon Hill ( Red Classic Transportation)
03.2017 - 07.2017
- Oversaw appointment scheduling and coordinating for on time deliveries.
- Overseeing Multiple external customer accounts
- Maintain strong relationships with customers
- Maintain and meeting our company KPI( Key Performance Indicators)
- Working closely with operational team to assure we meet customers expectations.
- Working with Finance to assure all invoices and charges are updated correctly.
- Hosting Onboarding calls for new Customer Accounts.
- Work with Maintenance team on trailer repairs, sticker and tag updates.
- Operating in TMS, MS Excel, Salesforce, and Synergize
Dispatch Coordinator
Randstad Staffing( Pilot Freight )
03.2016 - 02.2017
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Ensured compliance with federal transportation regulations through diligent record keeping and adherence to safety standards.
- Managed approximately 100 or more emails daily from Customers.
Dispatch Coordinator
Ryder Logistics
09.2012 - 01.2016
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Trained newly hired dispatchers on company policies and procedures, fostering cohesive team environment focused on customer service excellence.
- Responded to high volume of phone and email requests to provide logistics information.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Scheduled deliveries and pickups according to customer needs.
- Managed approximately 40-60 incoming calls, emails daily from drivers and customers.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC06.2002
Skills
Performance Tracking
Revenue Generation
Sales tactics
Client Relationship Building
Attention to Detail
Analytical Thinking
Problem-Solving
Teamwork and Collaboration
Certification
- CSP - Certified Sales Professional
Timeline
Customer Account Manager
Red Classic Transportation
07.2017 - 03.2024
Customer Service Coordinator
Beacon Hill ( Red Classic Transportation)
03.2017 - 07.2017
Dispatch Coordinator
Randstad Staffing( Pilot Freight )
03.2016 - 02.2017
Dispatch Coordinator
Ryder Logistics
09.2012 - 01.2016
High School Diploma -
East Mecklenburg High School
- CSP - Certified Sales Professional
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