Tamika Baylor
Summary
Personable Technical Sales Representative with the skill set necessary to turn prospects into paying customers. Focused and reliable with a successful selling background. Ready to take on a new position where well-developed talents can be best utilized.
Overview
12
12
years of professional experience
Work History
Technical Sales Representative
Asurion Insurance Services
03.2022 - Current
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing timely and accurate technical support during the sales process.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Secured high-value contracts with targeted customer presentations tailored to their specific needs.
Lead Consultant
FedEx Office
12.2014 - 03.2022
- Streamlined communication with customers by effectively clarifying project requirements and offering expert recommendations for optimal printing solutions.
- Contributed to revenue growth by up-selling additional services and engaged business customers by explaining latest store promotions to drive sales of copy and print services.
- Reduced turnaround times with meticulous project management and clear communication between team members and clients.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Trained new employees on proper use of equipment, safety procedures, and company policies, fostering a safe and productive work environment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Assistant Manager
Avenue Stores
04.2014 - 12.2014
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Increased employee retention, training staff of 10+ in effective customer service techniques and product knowledge.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Reconciled daily sales transactions to balance and log day-to-day revenue. Also assisted management with daily bank deposits.
- Facilitated engaging and interactive presentations, ensuring all staff members were well-prepared for Seasonal Launching events.
Customer Service Representative
IQOR Inc
05.2013 - 03.2014
- Utilized knowledge of products and services to address issues, provide technique support and offer any necessary information to satisfy customers, overcome objectives and retain business.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Documented customer interactions and transactions for accurate, up-to-date records.
Seasonal Tax Manager
Safeguard Tax Service
12.2011 - 05.2013
- Enhanced tax compliance by leading the implementation of automated tax software systems.
- Streamlined tax reporting processes for increased efficiency and accuracy in financial data.
- Reviewed complex federal and state income tax returns for accuracy, ensuring timely filing and compliance with applicable laws.
- Contributed to successful Grand Opening launches through meticulous coordination of promotional events and activities.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
Education
Texas Notary Public -
NNA
06.2023
Licensed Life Insurance Agent -
TDI
08.2022
Diploma -
Kashmere High School
05.2000
Skills
- Financial management
- Sales software proficiency
- Excellent oral/written communication skills
- Highly organized
- Skilled problem solver
- Customer Relationship Building
- Team player with exceptional leadership abilities
- Sales Quota Achievement
- Claims Processing
- Eligibility Determination
- Microsoft Office
- Data Entry
Timeline
Technical Sales Representative
Asurion Insurance Services
03.2022 - Current
Lead Consultant
FedEx Office
12.2014 - 03.2022
Assistant Manager
Avenue Stores
04.2014 - 12.2014
Customer Service Representative
IQOR Inc
05.2013 - 03.2014
Seasonal Tax Manager
Safeguard Tax Service
12.2011 - 05.2013
Texas Notary Public -
NNA
Licensed Life Insurance Agent -
TDI
Diploma -
Kashmere High School
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