Detail-oriented and organized. Effective at managing personnel, property, and special projects. Dedicated to interacting with office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
27
27
years of professional experience
Work History
Property Manager
Reedy and Company
03.2024 - Current
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Introduced prospective tenants to types of units available and performed tours of premises.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Property Manager
Multi-South Management Co.
09.2019 - 02.2024
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Followed up on delinquent tenants and coordinated collection procedures.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Case Manager
Maximus
04.2014 - 08.2019
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Personal Funds Coordinator
Support Solutions of the Mid-South
04.2013 - 04.2014
Comply and sort documents, such as invoices and checks, substantiating business transactions.
Audit invoices against purchase orders, research discrepancies, and secure approval for payment.
Investigate problems that vendors or purchasing agents had with obtaining payments for bills.
Prepare vouchers, invoices, checks, account statements, reports, and other records, and reviews for accuracy.
Reconcile bank statements.
Review, balance and interpret computer reports, and make corrections.
Verify and post details of business transactions, such as funds received and disbursed, and totaled accounts to ledgers or computer spreadsheets and databases.
Assistant Program Manager
Open Arms Care Corporation
01.2012 - 02.2013
Oversee the daily operation of the site.
Supervise staff team of 25 members.
Ensure rules and regulations relative to program, health care and safety of clients and assure protection of client’s personal and property rights is followed.
Assure that training programs are carried out and reception and practice of training objective are provided at natural times throughout the day.
Observe clients at least monthly at their day program or work site.
Assure that all staff members implementing programs have been adequately trained in the program methodologies.
Manage and responsible for home’s financial account. Manage and conform to home operation budget in the assigned line items.
Serve on various committees as assigned.
Direct Care Staff
Open Arms Care Corporation
01.2002 - 12.2011
Assist at meal times with meal preparation, serving within diet meals.
Demonstrate positive& professional behavior in working with all clients and client’s family/guardians, and fellow employees, consistent with company philosophy and mission.
Communicates with supervisor with regard to any illness or injury and provides accurate assistance.
Maintain safe, clean and comfortable living environment for clients.
Promotion
Direct Care Staff
Arlington Developmental Center
06.1998 - 01.2002
Assist at meal times with meal preparation, serving within diet meals.
Demonstrate positive& professional behavior in working with all clients and client’s family/guardians, and fellow employees, consistent with company philosophy and mission.
Communicates with supervisor with regard to any illness or injury and provides accurate assistance. Documentation of any such occurrence.
Maintain safe, clean and comfortable living environment for clients.
Education
High School Diploma -
Bolton High School
Memphis, TN
11.1996
undefined
Tennessee Academy of Cosmetology
Memphis, TN
11.1996
Skills
Property management
Payment collection
Property inspections
Customer service-focused
Lease renewals
Rent collection
Exceptional oral and written communication skills
Tenant relations
Staff management
Fair housing mandates
Software utilization
Multi-family property management
Training
Certificate of Completion for Mealtime Challenges Training from the State of Tennessee.
Certificate of Completion for Falls Training from the State of Tennessee
Athletic Director, Wellness Advisor, Track & Field at / Memphis Rise AcademyAthletic Director, Wellness Advisor, Track & Field at / Memphis Rise Academy