Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamika Boone

Montgomery,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Gsl 1

Pilot Flying J Travel Center
08.2012 - Current

Print daily control sheet.Deligate task to employees. Daily balance the money make sure all is accounted for as well as the scale , prime parking and the scale.Stocking the cooler and make sure the store is operating to company standards and procedures..

  • Supervised daily activities and provided assistance to staff.Checking time and temp of food.Overall running of the store

Store Manager

Subway
06.1999 - 08.2012
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skillsl
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interacted well with customers to build connections and nurture relationships.

Education

Diploma - Standard

Oakloosa High School
Ft Walton Fla
05.1995

Skills

  • Reading and math skills is a plus Very knowledgeable

Certification

  • Area of certification Training - safe serv certification

Timeline

Gsl 1

Pilot Flying J Travel Center
08.2012 - Current

Store Manager

Subway
06.1999 - 08.2012

Diploma - Standard

Oakloosa High School
Tamika Boone