Summary
Overview
Work History
Education
Skills
Summary Of Experience
Timeline
Generic

Tamika Brown

Nashville,TN

Summary

Dynamic Supply Chain Leader with proven expertise in Operations and Transformation, leveraging SAP and data analysis to drive efficiency. In 2024 Achieved $500K in Continuous Improvement initiatives through Six Sigma Green Belt methodologies, achieved another $100K in labor arbitrage with an additional $200K projected for Q1 2025. Renowned for exceptional problem-solving abilities and strategic planning that contribute to billion-dollar revenue recognition.

Overview

15
15
years of professional experience

Work History

HPM Order Managment & Invoicing Senior Manager

Philips Healthcare
Nashville, TN
10.2023 - Current
  • Responsible for leading the GBS Nashville HPM team through the successful implementation of the Symphony Transformation.
  • Led HPM Order Management and Invoicing to achieve the highest "Clear to Install" KPI score of any modality and of any region.
  • Identify areas of improvement within existing operations through process and KPI analysis.
  • Responsible for timely and accurate invoicing activities for all of NAM for HPM. In 2024, this represented $1.1 billion for revenue recognition.
  • I am responsible for several weekly report outs with pivot tables and line charts as needed for Goods in Transit burndown efforts, RDD quality analysis, and OTIF defect analysis.
  • Managed GBS crisis situations to mitigate risk to revenue within the S&OE framework, implementing contingency plans to optimize the transactional capacity of team members across GBS teams as the main POC.
  • In 2024 - Implemented 13 Continuous Improvement projects within the CIN tool to meet productivity targets for all of SCM Nashville. $500K
  • Manage the PPM (Performance Management) process for all direct reports, including providing quarterly feedback.
  • Serve as a liaison within commercial operations and multiple cross functional departments to assure expectations are met and relationships are maintained.
  • Accountable for all demand setting, delivery date management, factory escalations, and cancellations to be completed per policy and deadlines for our CPM Organization.
  • At times required to approve quotes on behalf of sales management with attention to pricing structure, promotion rights-of-use, and other data elements.

Senior Manager Center of Excellence & Transformation

Philips Healthcare
Nashville, TN
01.2022 - Current
  • Demonstrates ability to develop and utilize data, metrics, and continuous improvement tools to consistently achieve departmental & organizational objectives
  • Develops tactical and functional improvement related initiatives to meet both short term and long-term goals and assure implementation of these initiatives
  • Partners with transition teams to train new and existing team members to ensure an effective knowledge transfer
  • Enable automation pipeline and implementation as well as deliver opportunities to simplify, eliminate, and standardize to meet yearly productivity target set for Supply Chain within GBS Nashville hub
  • Manages PPM (Performance Management) process for all direct reports including providing quarterly feedback
  • Ensures effective and consistent administration of all company policies, procedures, programs and systems
  • Manage, develop, and coordinate all team and individual KPI’s, continuous improvement initiatives as well as support other SCM Managers/teams with such actions
  • Serve as a liaison within commercial operations and multiple cross -functional departments to assure expectations are met and relationships are maintained
  • Collaborate with multiple departments to ensure customer expectations are fulfilled while complying with company policies
  • Drive continuous process improvement utilizing Lean strategies
  • Ensure complex order fulfillment situations to include disputed customer invoices are resolved
  • May be required to perform weekly, monthly, quarterly, and annual inventory management processes: audits, reports outs, cycle-counts, forecasts, and monthly MPR preparation

Senior Manager Order Fulfillment, Supply Chain Management

Philips Healthcare
Nashville, TN
01.2020 - 01.2022
  • Responsible for leading an organization of 70+ order management professionals and 5 Order Management leaders (7 separate teams)
  • June 2021- Worked to develop and deploy the HPM RMA Governance policy and implement adherence monitoring/measuring mechanism(s) for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy – providing a resolution to all client/customer service delivery issues
  • Completed numerous burndown efforts to launch new HPM RMA Governance while aiding Finance to reduce inventory and provision balances:
  • Cancelled all RMAs created prior to 2021 (not tied to dispute) = $6.9M
  • Credited customers where return could not be found at Andover = $15K
  • Credited customers who had RMAs incorrectly created; not meeting threshold // Also corrected process within MCS team = $125K
  • Team up to manage GBS owned unhealthy inventory and order reconciliation discrepancies between finance, order fulfillment, commercial operations, and SAP
  • Reduction since being added as a KPI for my team is greater than $7M per Stockview file source since August
  • Act as the GBS Order Management escalation point of contact for Market partners, Factory Order Management, other functional partners as it relates to order exceptions, supply chain constraints affecting install timelines, and order fallout

Manager Order Management, MATC (Connected Care)

Philips Healthcare
Nashville, TN
01.2018 - 01.2020
  • Responsible for a leading a team of 13 order management specialists
  • Ensure that customer’s orders are entered, modified, or expedited in a timely fashion using SAP // resolve discrepancies that put requested delivery dates or forecasted revenue dates at risk
  • Actively participate in weekly Demand Control and Assurance of Supply “daily management” monitoring our ability to fulfill firm orders in 4-month rolling view per the requested delivery date
  • Monitor backorders and aged inventory at our merge center (cross-dock)
  • Escalates issues appropriately and promptly to ensure optimum customer satisfaction
  • Effectively sets priorities to meet commitments and established departmental goals
  • Analyzes data to prepare weekly and monthly departmental reports
  • Drives inventory and deferred revenue reduction objectives to ensure team is consistently engaged
  • Ensures timely processing of returns and damaged product queues
  • Provides support and information cross functionally within the Customer Fulfillment Center and factory as required/requested
  • Responsible to manage North American Market escalations between our internal customers and our factories to optimize inventory

Supply Chain Order Management Supervisor

Cummins Inc.
Nashville, TN
01.2015 - 01.2018
  • Led project to improve the turn-around time (SLA) between Repair Logistics team / Order Management to improve the “Request to Door” delivery time from 10 days to 3 days for Navistar’s critical customer down fleet needs
  • Promptly answer escalated internal and customer inquiries regarding product availability, pricing, order modification, or order status for both On-Highway & Off-Highway OEM customers
  • Assist in the resolution of complex EDI order discrepancies and order board reconciliation
  • Complete root cause analysis and implement corrective actions to address non-conformance to our department SLA, customer requirements, or broken processes
  • Ensure staff members support customers through the entire order life cycle of their purchase order
  • Analyze customer inquiries to identify peaks and troughs in customer demand and ensure team react to any changes or abnormalities throughout the supply chain
  • Assist team members in researching invoicing or shipment discrepancies resulting in credits/debits requests and returns
  • Support team with complicated sourcing and expediting efforts for Customer Down and other urgent order types
  • Lead local and/or global continuous process improvement projects
  • Conduct meetings with customers and internal stakeholders such as Operations, Sales/ Account Managers to build rapport by staying engaged
  • Own team’s Key Performance Indicators, reporting, and analysis to make certain team meets goals per our Business Unit’s goal tree
  • Hold monthly team meetings to share strategy, goals, missed opportunities, and listen to feedback

Supply Chain Order Management Senior Analyst (team lead)

Cummins Inc.
Nashville, TN
01.2014 - 01.2015
  • Perform order management functions for a specific set of customers/accounts; responsibility for the entire order life cycle (order entry, order modification, cancellation processing, sourcing parts/expediting delivery, and issuing credit or debit memos)
  • As Team Lead, assist Supervisor with monitoring aging KPI’s, and Due/Past Due activities for team through utilization of departmental tools, systems, and processes
  • Resolve Tier I escalations such complex order fulfillment delays, sourcing/expediting needs, or invoicing discrepancies
  • Responsible to liaise with warehouse to expedite Operations on order lines with shipping discrepancies
  • Accountable to backup any account for any analyst or specialists when unplanned absence occurs
  • Coached analysts, trained OEM and Inter-company new hires
  • Responsible for making sure on the job training documents are properly filled out, signed, and dated for new hires for auditing purposes
  • Showed the ability to handle our day-to-day supervisory duties for 6 months with positive feedback (while position was vacated unexpectedly)

Supply Chain Order Management Analyst

Cummins Inc.
Nashville, TN
01.2010 - 01.2014
  • Communicated daily with Material Planners, Operations, and Plant Managers both domestic and abroad to expedite material on past due order lines or customer down situations
  • Provided quality customer service with rapid solutions via inbound calls, emails, and Siebel requests regarding product information, pricing, quotes, order status, sourcing/expediting from plants, other PDC’s, and suppliers
  • Worked daily reports (suspended orders, splash, EDI out-files along with dropships) then communicated all updates to customers
  • Created the bi-weekly report known as the “critical list” sent to the Fuel Systems Plant and Mechelen PDC to keep track of fuel Pump status used to escalate backorders
  • Served as the backup for our Senior Analyst when out of the office
  • Implemented a new dropship process and template for Mechelen PDC to dropship from Mexico PDC assisting with their CD backorder needs
  • Accountable to source past due and/or back orders to locate inventory

Education

Master of Business - Concentration: Compliance

EASTERN KENTUCKY UNIVERSITY
Richmond, Kentucky
05-2008

Bachelor of Business Management -

EASTERN KENTUCKY UNIVERSITY
Richmond, Kentucky
01.2007

Skills

  • Six Sigma Green Belt
  • Data Analytics & Global KPI Management
  • SAP
  • Tableau
  • PowerBI
  • Budget oversight
  • Data Flow & Process Mapping
  • SOx (Sarbanes Oxley) Requirements
  • Inventory Optimization
  • Extensive EDI Experience
  • PRIDE Problem Solving

Summary Of Experience

High-performing Supply Chain leader with 15 years of experience increasing in responsibility within Order Management, Customer Support/Account Management, Analytics, and Demand Control. A proven track record driving continuous improvement, deploying new processes and policy, improving global KPIs, improving customer experience, and driving GBS SCM Productivity (savings).

Timeline

HPM Order Managment & Invoicing Senior Manager

Philips Healthcare
10.2023 - Current

Senior Manager Center of Excellence & Transformation

Philips Healthcare
01.2022 - Current

Senior Manager Order Fulfillment, Supply Chain Management

Philips Healthcare
01.2020 - 01.2022

Manager Order Management, MATC (Connected Care)

Philips Healthcare
01.2018 - 01.2020

Supply Chain Order Management Supervisor

Cummins Inc.
01.2015 - 01.2018

Supply Chain Order Management Senior Analyst (team lead)

Cummins Inc.
01.2014 - 01.2015

Supply Chain Order Management Analyst

Cummins Inc.
01.2010 - 01.2014

Master of Business - Concentration: Compliance

EASTERN KENTUCKY UNIVERSITY

Bachelor of Business Management -

EASTERN KENTUCKY UNIVERSITY

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Tamika Brown