Tamika Brown
Bessemer
Summary
Over twenty years of experience in telecommunications, demonstrating strong communication skills with customers, management, and peers. Proven ability to foster a collaborative team environment while respecting diverse perspectives. Self-motivated with a proactive approach to problem-solving and achieving results.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
AT&T
03.1998 - Current
- Reviewed customer records to establish payment arrangements and ensure billing accuracy.
- Processed service orders promptly upon request, ensuring timely installations.
- Verified online orders for completeness to maintain high standards of accuracy.
- Monitored daily service order logs, correcting errors for efficient service connections.
- Contacted customers via phone or written communication to collect delinquent bills.
- Researched service order requests, providing updates to internal departments and clients.
- Resolved technical issues effectively, maintaining high customer satisfaction ratings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Collection Representative
AT&T
Huntsville
06.2025 - 09.2025
- Developed strategies to enhance collection efforts and improve recovery rates.
- Managed customer accounts, ensuring timely payments and compliance with regulations.
- Communicated with clients to negotiate resolutions for overdue balances and establish payment plans.
- Utilized collection software to monitor account statuses and maintain accurate records.
- Resolved client disputes through thorough investigation and negotiation of effective solutions.
- Documented all client interactions for precise record-keeping and follow-up actions.
- Collaborated with team members to refine collection strategies and processes.
- Ensured adherence to company policies and legal regulations during collection activities.
Billing Representative
AT&T
Hoover
11.2024 - 03.2025
- Processed customer billing inquiries promptly and accurately.
- Maintained customer accounts using billing software and database systems.
- Educated customers on services and promotional offers during interactions.
- Monitored account status to ensure timely collections and prevent delinquencies.
- Assisted customers with payment options and resolved billing discrepancies efficiently.
- Documented customer interactions and transactions for future reference.
- Communicated changes in billing policies clearly and professionally.
- Handled inquiries related to bills and payment options effectively.
Customer Service Representative – Birmingham LSC Office
AT&T
05.2002 - 01.2017
- Facilitated efficient processing of customer account inquiries and new account setups.
- Handled billing inquiries using internal systems to ensure timely resolutions.
- Documented customer interactions in the CRM system to maintain information integrity.
- Assisted customers with inquiries and resolved issues efficiently.
- Processed billing inquiries using internal systems and tools.
- Collaborated with downstream departments to address issues promptly and effectively.
- Educated customers on products and services offered by AT&T.
- Collaborated with team members to enhance customer support processes.
- Handled escalated calls while maintaining professionalism and empathy.
Customer Service Representative - Montgomery Business Office
BellSouth Telecommunication
03.1998 - 05.2002
- Department Experiences:
- Served as a telephone expert by discussing billing inquiries, products and services, and order inquires.
- Consulted with customers to recommend and resolve service or concerns about a variety of telecommunications products.
- Negotiated service order request for installation, changes or removal of telephone services.
- Analyzed phone calls carefully in order to make minute-by-minute decisions that would result in customer satisfaction.
Escrow Clerk
Colonial Mortgage
10.1997 - 03.1998
- Applied insurance payments and paid property taxes from the customer escrow account.
Accounts Payable
Winn Dixie
05.1993 - 03.1998
- Made sure various bills were paid on time.
- File bills after they were paid.
- Answered calls about various bills.
Education
Associates Degree - Micro Computer Administration
John Patterson Technical College
Montgomery, Alabama01.2007
Diploma -
George Washington Carver High School
Montgomery, AL01.1994
Skills
- Customer account maintenance
- Billing accuracy
- Service order management
- Collection strategies
- Problem solving
- Data collection
- Service standard compliance
- Paperwork processing
- Call management
- Product knowledge
- Professional telephone demeanor
- Customer consulting
- Hospitality and accommodation
- Credit card payment processing
- Email management
Extracurricular Activities
AT&T CWA
Timeline
Collection Representative
AT&T
06.2025 - 09.2025
Billing Representative
AT&T
11.2024 - 03.2025
Customer Service Representative – Birmingham LSC Office
AT&T
05.2002 - 01.2017
Customer Service Representative
AT&T
03.1998 - Current
Customer Service Representative - Montgomery Business Office
BellSouth Telecommunication
03.1998 - 05.2002
Escrow Clerk
Colonial Mortgage
10.1997 - 03.1998
Accounts Payable
Winn Dixie
05.1993 - 03.1998
Associates Degree - Micro Computer Administration
John Patterson Technical College
Diploma -
George Washington Carver High School
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