TAMIKA COBB
OH
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at the Internal Revenue Service (IRS), adept at resolving complex customer issues with empathy, enhancing loyalty by 30%. Skilled in active listening and Microsoft Office, excelling in high-stress situations and relationship building.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Internal Revenue Service, IRS
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
MEDICAL ASSITANT - Medical Anthropology
Fortis College
Cincinnati, OH05-2018
High School Diploma -
SCHOOL CREATIVE AND PERFORMING ARTS
Cincinnati, OH08-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Team development
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Prioritization
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- [State] Driver's License
- First Aid Certification
- Certified Medical Assistant (CMA)
Languages
English
Full Professional
Interests
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Reading
- Personal Development and Self-Improvement
- Creative Writing
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2022 - Current
MEDICAL ASSITANT - Medical Anthropology
Fortis College
High School Diploma -
SCHOOL CREATIVE AND PERFORMING ARTS
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