TAMIKA COBB
Cincinnati,OH
Summary
Customer Service Representative with IRS experience, skilled in conflict resolution and customer satisfaction enhancement. Utilized extensive product knowledge and communication skills to effectively resolve disputes, leading to increased customer loyalty. Demonstrated capability in managing escalated calls and providing effective solutions, fostering a positive customer experience and supporting organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Internal Revenue Service, IRS
Covington, KY
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Medical Assistant
Christ Hospital
CINCINATI , OHIO
01.2021 - 07.2021
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Contacted medical facilities to schedule patients for admission
Education
High School Diploma -
SCHOOL CREATIVE AND PERFORMING ARTS
Cincinnati, OH08-2012
Skills
- Customer service
- Conflict resolution
- Product knowledge
- CRM software
- Call escalation
- Data entry
- Communication skills
- Problem solving
- Customer service excellence
- Policy adherence
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved good compliments by completin ERC cases And CP234 with accuracy and efficiency.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- OHIo Driver's License
- First Aid Certification
Hobbies and Interests
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects.
- Reading
- Personal Development and Self-Improvement
- Creative Writing
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate.
Volunteer work
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services
- Cultivated strong network of providers delivering necessary assistance to Cincinnati children's hospital community.
- I became the Team Subject
Matter Expert (SME) for CP 234s - i was working and closing ERC cases on a daily
Skills
- used the IAT Letter
Tool to write letters that were concise and correct and provided the customer with a complete response - ensured
all documentation was complete and legible and made appropriate case notations including her identification number - Customer service
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2022 - Current
Medical Assistant
Christ Hospital
01.2021 - 07.2021
High School Diploma -
SCHOOL CREATIVE AND PERFORMING ARTS
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