Tamika Coleman

Hire and train employees. Create employee schedules. Run daily reports. I teach a 8 week & 1 week rapid tax course yearly.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Assisted in the recruitment process by interviewing potential candidates for open positions.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Created schedules and monitored payroll to remain within budget.
• Supervised employees through planning, assignments and direction.