Tamika Coppedge
Norwich,CT
Summary
Human Resources Business Partner with well-established knowledge in employee and labor relations, leave administration, recruiting, retention, risk management, and workers compensation I enjoy working with a diverse team, training and development, and conflict resolution. Seeking a career opportunity that will allow for continuous growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
UNFI, United Natural Foods
07.2024 - Current
- Facilitate a comprehensive new hire orientation program that provides new associates with detailed information about human resources benefits, policies, and available programs, ensuring they feel welcomed and informed from day one.
- Oversee the management and tracking of all leave of absence requests and accommodation requests, ensuring that each case is handled with care and in accordance with company policies and legal requirements.
- Proactively address and resolve associates' concerns by fostering an environment of open communication, encouraging employees to express their issues, and engaging in constructive discussions aimed at finding effective solutions.
- Manage employee relations issues by thoroughly reviewing recommendations in collaboration with the HR team, escalating matters to higher management when necessary, and working toward fair resolutions that align with company values.
- Regularly maintain and update each employee record and associated files to meet IRS compliance requirements, ensuring accurate documentation and easy accessibility for auditing purposes.
- Actively support and promote peer networks across the organization by facilitating opportunities for collaboration, knowledge sharing, and community building among employees, enhancing morale and fostering a sense of belonging.
Human Resources Administrator
The Arc Eastern Connecticut
12.2022 - 05.2024
- Conducted thorough investigations into cases of abuse and neglect, along with handling complaints related to workplace violence and discrimination, to ensure a safe and respectful work environment.
- Created detailed job postings for various open positions, tailored to attract suitable candidates, and effectively managed the applicant tracking system to streamline the recruitment process.
- Monitored and ensured compliance with local, state, and federal employment laws and regulations, staying up-to-date with any changes that could impact company policies
- Provided clear and informed advice to managers on appropriate disciplinary actions, ensuring all steps were in accordance with established company policies and procedures.
- Oversaw the management of essential human resource documentation, including crafting welcoming new hire letters, drafting employee contracts, and maintaining accurate corporate policies and procedures to safeguard employee rights.
- Facilitated communication between employees and benefit providers by acting as a primary liaison, providing comprehensive support by addressing and resolving a wide range of benefit-related inquiries, ensuring that employees had a clear understanding of their benefit options and the enrollment process.
Assistant Registrar/Vital Records Technician
City of New London
09.2021 - 08.2022
- Methodically organized and cataloged vital records, such as birth, death, and marriage certificates, ensuring that each record is easily accessible and meticulously maintained for future reference
- Carefully reconciled the daily reports of registered transactions, ensuring that every item is accounted for and that financial records reflect accurate and up-to-date information.
- Provided thorough support to voters navigating the absentee ballot process, guiding them through each step to ensure their voices are heard in elections, regardless of their location.
- Offered knowledgeable assistance to individuals seeking information about property records, guiding them through the intricate details of land ownership and historical transactions.
- Efficiently processed and provided official marriage certificates as well as issued dog licenses to ensure pets are registered and legally recognized.
- Administered the oaths, ensuring individuals pledged their commitment to truthfulness and integrity, underscoring the importance of honesty in the pursuit of justice.
Service Auditor
Bob's Discount Furniture
01.2019 - 09.2021
- Audited 50+ daily service routes to ensure each stop had been closed and coded according to service provided
- Prepared and presented reports which showed audit results and document process service runs of 90%
- Researched 100+ service orders per week to check for damaged or defected furniture
- Investigated document history to determine the legitimacy of services which were needed by 200+ customers per week.
Delivery Team Operations Agent
Bob's Discount Furniture
12.2017 - 01.2019
- Liaised between customer and the delivery operations team to ensure smooth delivery
- Built and established 5+ relationships with 2nd line managers to enable client-focused delivery which improved customer experience by 90%
- Managed conflict and resolution for 100+ of customers per week.
Revenue Audit Supervisor
Foxwoods Casino
06.2015 - 02.2017
- Completed audit, review, and compilations for private entities with revenue of more than $500 million
- Reviewed daily audits to check for accuracy prior to emailing final review
- Analyzed department needs and then assigned and implemented daily tasks across 10 clerks
- Supervised team of 5 in a given shift to ensure accuracy in casino gaming income
- Trained 15+ clerks to implement audits while following the company standards for operation procedures.
Income Audit Lead
Foxwoods Casino
05.2010 - 06.2015
- Trained 15+ junior team members to audit software, methodologies, and procedures
- Used Casino specific audit software to generate daily audit revenue reports of up to $1 Million
- Used Excel to record revenue totals of $1 Million and payouts of $500K
- Calculated cash variances against ticket sales then used the data to search for inconsistencies (asset income over 5K).
Income Audit Clerk
Foxwoods Casino
09.2008 - 05.2010
- Conducted audits of internal controls to ensure compliance with applicable laws and regulations.
- Performed detailed reviews of financial records to identify discrepancies and ensure accuracy.
- Reconciled account balances between multiple systems and databases to ensure data integrity.
- Monitored daily cash flow activities to detect any irregularities or suspicious activity.
Education
Bachelor of Science - Labor Relations/Human Resource Management
Eastern Connecticut State University
Willimantic, CT05.2024
AS - Business Administration
Three Rivers Community College
Norwich, CT05.2021
Skills
- Communication
- Research
- Employment and Labor Laws
- Staffing and Recruitment
- New Hire Orientation
- Background Checks
- Employee Onboarding and Offboarding
- Employment Record Verification
- Personnel File Management
- Proficient in MS Office
Certification
- SHRM-CP Certification
- Blended Adult Mental Health First Aid
- State of CT DDS Investigations
- OSHA Recordkeeping
Languages
Spanish
Limited Working
Timeline
Human Resources Business Partner
UNFI, United Natural Foods
07.2024 - Current
Human Resources Administrator
The Arc Eastern Connecticut
12.2022 - 05.2024
Assistant Registrar/Vital Records Technician
City of New London
09.2021 - 08.2022
Service Auditor
Bob's Discount Furniture
01.2019 - 09.2021
Delivery Team Operations Agent
Bob's Discount Furniture
12.2017 - 01.2019
Revenue Audit Supervisor
Foxwoods Casino
06.2015 - 02.2017
Income Audit Lead
Foxwoods Casino
05.2010 - 06.2015
Income Audit Clerk
Foxwoods Casino
09.2008 - 05.2010
AS - Business Administration
Three Rivers Community College
Bachelor of Science - Labor Relations/Human Resource Management
Eastern Connecticut State University