Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
TAMIKA CORBIN-ROMAN

TAMIKA CORBIN-ROMAN

Chester,PA

Summary

*Clerical: Typing skills of 25-35 WPM. *Law Enforcement/Dispatcher: 17 years of experience as a Police Communications Dispatcher with The Philadelphia Police Dept.

*Emergency and non-emergency ambulance dispatcher with American Medical Response.

*Customer Service/Telephone Operator. Over 30 years of customer service experience and 5 years in a hospital setting.

*Administration: Medical Billing and Insurance Verification.

*Medical Terminology on an intermediate level. *Education & Training: Educated in assisting with the teaching of public school students.

Overview

31
31
years of professional experience
1
1
Certification

Work History

DIRECT SUPPORT PROFESSIONAL (CAREGIVER)

DEVEREUX ADVANCED BEHAVIORAL HEALTH
01.2023 - Current
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

RESIDENTIAL AIDE

MELMARK
06.2021 - Current
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Scheduled and accompanied clients to medical appointments.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Followed nutritional plans to prepare optimal meals.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Remained alert to problems or health issues of clients and competently responded.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Monitored and assisted residents through individual service plans.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping and picked up other necessities.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

TELEPHONE OPERATOR

JEFFERSON TORRESDALE HOSPITAL
10.2018 - 07.2021
  • I answered incoming calls from patients, doctors, hospitals, and other medical facilities and transferred them to the appropriate departments that were requested by the callers.
  • I also handled hospital emergencies for patient codes, such as code blue and rapid response and other codes for fire, weather and disaster situations within and surrounding the hospital.

TELEPHONE OPERATOR

THE FOX CHASE CANCER CENTER
02.2016 - 09.2018
  • I answered incoming calls from patients, doctors, hospitals, and other medical facilities and transferred them to the appropriate departments that were requested by the callers.
  • I also handled hospital emergencies for patient codes, such as code blue and rapid response and other codes for fire, weather and disaster situations within and surrounding the hospital.

PARATRANSIT DRIVER

LIFESTAR AMBULANCE & TRANSPORTATION COMPANY
09.2017 - 05.2018
  • Maintained full understanding of local roads and traffic patterns.
  • Worked different route every day based on changing passenger locations and destinations.
  • Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
  • Took customers to appointments and built positive relationships with healthcare staff.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained clean and neat shuttle for passenger comfort.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

DISPATCH CALLTAKER

AMERICAN MEDICAL RESPONSE
07.2015 - 12.2015
  • I Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • I answered routine inquiries, and referred calls requiring emergency and non-emergency dispatches to appropriate departments and agencies.

POLICE COMMUNICATIONS DISPATCHER

THE PHILADELPHIA POLICE
03.1997 - 03.2014
  • I questioned callers to determine their locations, and the nature of their problems to determine the type of response needed.
  • Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.
  • Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintained access to, and security of, highly sensitive materials.
  • Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Learned material and pass required tests for certification.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.

MEDICAL BILLER

REIMBURSEMENT TECHNOLOGIES CONSHOHOCKEN
12.1996 - 03.1997

Performed bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. Completed insurance or other claim forms.

  • Filed and updated patient information and medical records.
  • Collected payments and applied to patient accounts.

TEACHER'S ASSISTANT

THE SCHOOL DISTRICT OF PHILADELPHIA
09.1992 - 01.1997
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported student learning objectives through personalized and small group assistance.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Provided support to help students with special needs learn and grow.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.

Education

High School Diploma -

LANKENAU MOTIVATION
PHILADELPHIA
06.1992

Skills

Police Communications Dispatcher, Residential Aide, Direct Support Professional, Customer Service, Telephone Operator, Medical Billing and Insurance Verification, Public School Educator

Certification

I received a certificate for perfect attendance for the year 2009-2010 with The Philadelphia Police Department.

Accomplishments

I received an Acknowledgement of Excellence Award as a Police Communications Dispatcher with The Philadelphia Police Department.

Timeline

DIRECT SUPPORT PROFESSIONAL (CAREGIVER)

DEVEREUX ADVANCED BEHAVIORAL HEALTH
01.2023 - Current

RESIDENTIAL AIDE

MELMARK
06.2021 - Current

TELEPHONE OPERATOR

JEFFERSON TORRESDALE HOSPITAL
10.2018 - 07.2021

PARATRANSIT DRIVER

LIFESTAR AMBULANCE & TRANSPORTATION COMPANY
09.2017 - 05.2018

TELEPHONE OPERATOR

THE FOX CHASE CANCER CENTER
02.2016 - 09.2018

DISPATCH CALLTAKER

AMERICAN MEDICAL RESPONSE
07.2015 - 12.2015

POLICE COMMUNICATIONS DISPATCHER

THE PHILADELPHIA POLICE
03.1997 - 03.2014

MEDICAL BILLER

REIMBURSEMENT TECHNOLOGIES CONSHOHOCKEN
12.1996 - 03.1997

TEACHER'S ASSISTANT

THE SCHOOL DISTRICT OF PHILADELPHIA
09.1992 - 01.1997

High School Diploma -

LANKENAU MOTIVATION
TAMIKA CORBIN-ROMAN