Tamika Cox
Boulder,United States
Summary
Experienced and professional individual skilled in appointment management, exceptional phone etiquette, and various administrative duties. Known for outstanding customer engagement and time management abilities. Committed to delivering dynamic service to patrons and guests.
Overview
13
13
years of professional experience
Work History
Listener
HearMe
08.2024 - Current
- Experience supporting a Diverse Global Population
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Box Office Ticket Agent
Denver Center for the Performing Arts
12.2022 - Current
- Assist in establishing and executing customer service standards
- Prepare and Organize Night of show box office window operations
- Assist in resolving customer service issues over the phone and online through chat platform Hubspot
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Work night of show shifts selling tickets, assisting with Will Call, and custom
- Provide any further assistance as required under the direction of the Box Office Management Team
- To actively pursue an in-depth knowledge of the venue’s computerized Box Office system and online sales technology
- Answered customer inquiries regarding ticket availability, pricing and event information.
Volunteer Coordinator
Rebuilding Together Silicon Valley
02.2020 - 08.2021
- Recruit and manage individual volunteers, volunteer groups and collaborate with staff to place volunteers with appropriate projects
- Develop and maintain community partnerships to support strong pipeline of volunteers and conduct research to identify potential partners
- Coordinate and participate in outreach meetings, and serve as point of contact with partners for volunteering matters
- Maintain and refine system for tracking current and interested volunteers
- Coordinate and represent Rebuilding Together at volunteer recruitment tabling events
- Create continuous and sustainable volunteer engagement through variety of media (social media, newsletter, and volunteer search engines, as well as brochures, flyers, and other printed materials)
Lead Copywriter
The RealReal Inc.
02.2019 - 10.2019
- Provide support to copy writing team
- Trained, audited & edited work of new hires and copywriting team
- Write EOD reports to stay on track of SLA's and team metrics
- Attend training meetings with Authentication to stay on top of luxury brands
- Act as liaison between copy writing team and management to ensure team is up to date on company protocols
Luxury Fashion Copywriter
The RealReal
05.2018 - 02.2019
- Create intriguing and informative copy of Luxury brand (fashion terms, signature brand styles, and collection information.)
- Research items to include important information and MSRP to increase selling velocity
- Strategically price items by implementing knowledge of current fashion trends, seasons, and selling history
- Communicate with editing and pricing team to keep up to date on changes
- Efficiently meet daily quotas and data entry of metrics
- Possess strong attention to detail to authenticate items based on tags and construction
- Inspect items conditions to meet company standards
Photo Production Assistant
The RealReal Inc.
12.2017 - 05.2018
- Style and photograph clothing for women, men's and kid brands to company standards
- Reach quota of 150+ items per day
- Assist with movement of physical product through studio
- Steam clothing as needed
- Maintain organized and tidy studio
- Ensure product is handled to highest quality standards
Undergraduate Admissions Representative
Academy Of Art University
10.2016 - 12.2017
- Recruit high performing candidates throughout U.S
- And internationally
- Advise students in choosing academic plan/major throughout enrollment
- Manage portfolio of 1,000+ students within vigorously outlined communication schedule to meet university deadlines
- Possess in-depth knowledge of 33 undergraduate programs offered, accreditation, curriculum, policies, and viable career options providing prospective students and families about available educational opportunities
Front Office Assistant
Silver Creek Physical Fitness
09.2016 - 09.2017
- Assist and maintain schedule for 6 therapists at energetic, fast paced physical therapy facility
- Answer and screen phone calls
- Verify Insurance Benefits
- Communicate with 6 other offices to maintain company protocol through email, Google Documents, Hangouts, Spreadsheets and Microsoft Word & Outlook
- Complete Daily Audits such as financial reports and customer retention
Front Desk Agent
The Cupertino Inn
04.2014 - 03.2015
- Use CRM Autoclerk to check in guests and make reservations
- Arrange transportation for hotel guests
- Facilitate Room Service
- Answered multi-line phone system and greeted callers enthusiastically
- Confirmed relevant guest information and payment methods to prevent fraud
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Collected room deposits, fees and payments
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Massage Therapist/Chiropractic Assistant/Front Desk Receptionist
Milpitas Spine Center
12.2011 - 12.2013
- Apply Trigger Point Therapy, Myofascial release, Sports and Swedish massage techniques to help alleviate pain and help promote better well being
- Set up and clean massage table as well as room
- Document Patient sessions
- Chiropractic Aide: Set up and clean treatment rooms
- Administer heat packs, electrical STEM and ultrasound
- Teach stretches and exercises
- Back Office Administrative Assistant: Scheduling, filing, answering and screening phone calls
- Processing Transactions
Education
Master of Arts - Psychology
Naropa University
Boulder, CO05-2025
Massage Therapy -
Carrington College California
San Jose, CA12.2011
High School Diploma -
North Salinas High School
Salinas, CA01.2007
Skills
- Interpersonal Communication Skills
- Scheduling
- Event Planning
- Training Coordination
- Volunteer Coordination
- Relationship building
- Database Management
- Office administration
- Telephone etiquette
- Social perceptiveness
- Problem-solving skills
- Verbal and written communication
- Team Leadership
Timeline
Listener
HearMe
08.2024 - Current
Box Office Ticket Agent
Denver Center for the Performing Arts
12.2022 - Current
Volunteer Coordinator
Rebuilding Together Silicon Valley
02.2020 - 08.2021
Lead Copywriter
The RealReal Inc.
02.2019 - 10.2019
Luxury Fashion Copywriter
The RealReal
05.2018 - 02.2019
Photo Production Assistant
The RealReal Inc.
12.2017 - 05.2018
Undergraduate Admissions Representative
Academy Of Art University
10.2016 - 12.2017
Front Office Assistant
Silver Creek Physical Fitness
09.2016 - 09.2017
Front Desk Agent
The Cupertino Inn
04.2014 - 03.2015
Massage Therapist/Chiropractic Assistant/Front Desk Receptionist
Milpitas Spine Center
12.2011 - 12.2013
Massage Therapy -
Carrington College California
High School Diploma -
North Salinas High School
Master of Arts - Psychology
Naropa University
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