Tamika Craft
New Orleans,LA
Summary
Offering strong communication and organizational skills, eager to learn and develop in medical environment. Brings understanding of patient confidentiality and medical terminology, ensuring accurate and timely scheduling. Ready to use and develop administrative and coordination skills in [Desired Position] role.
Overview
15
15
years of professional experience
Work History
Surgery Scheduling Coordinator
Ochsner Medical Center
10.2022 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
Patient Access Representative
Ochsner Medical Center
04.2019 - 09.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Patient Access Representative
Aerotek/Triwest
01.2016 - 01.2018
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Unit Coordinator
Ochsner Extended Care Hospital
01.2010 - 01.2014
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
Education
Associate of Applied Science - Medical Billing And Coding
Nunez Community College
3710 Paris Rd Chalmette, La 7004305-2025
High School Diploma -
John McDonough Senior High
New Orleans, LA05-1995
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Following up with patients
- Facility coordinating
- Educating patients
- Office administration
- Obtaining authorizations
- Appointment Scheduling
- Strong medical ethic
- Maintaining confidentiality
- Broad Medical terminology knowledge
Timeline
Surgery Scheduling Coordinator
Ochsner Medical Center
10.2022 - Current
Patient Access Representative
Ochsner Medical Center
04.2019 - 09.2022
Patient Access Representative
Aerotek/Triwest
01.2016 - 01.2018
Unit Coordinator
Ochsner Extended Care Hospital
01.2010 - 01.2014
Associate of Applied Science - Medical Billing And Coding
Nunez Community College
High School Diploma -
John McDonough Senior High
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