TAMIKA DAVIS
Los Angeles,CA
Summary
Passion for competition and the ability to maintain personable working relationships. Customer obsessed. Highly skilled in Business Development, Business and Strategic planning. Confident and resourceful. Team oriented personality. Problem resolution; interpersonal and communication skills. Working Knowledge of Salesforce, Tableau; Computer proficiency in MS Office, including Outlook, Word and Excel.
Overview
17
17
years of professional experience
Work History
Admissions Counselor
2u
10.2022 - 12.2024
- Coach and advise prospective students on all stages of the admissions process.
- Recommended and explained appropriate financial options to help prospective students defray current and future education cost.
- Enhanced prospective students experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the college/university, understood the value of the program and the worthiness of the student.
- Improved application completion rates by setting assessment test and all other necessary documents deadlines.
- Tailored admission counseling sessions to address unique concerns and aspirations of each prospective student.
- Increased student satisfaction with admission process by implementing more responsive and empathetic communication.
- Passed pipeline goals weekly (100%), the only one from the team to do so and maintained those results every week. Staying very detailed and task oriented.
Assistant Manager, Fulfillment
Nordstrom, INC.
06.2014 - 06.2021
- Implemented workflow improvements to scale out support.
- Worked as a team to become experts in delivering outstanding customer service through e-commerce.
- Acted as Liaison between internal departments to fulfill orders, Received and successfully fulfilled over 2-3K orders daily during the holiday seasons.
- Generated and analyzed detailed reports to meet strict deadlines efficiently and accurately.
- Provide ongoing business support in the development of marketing collateral.
- Recruited and developed a dynamic and proficient team which met business objectives and encouraged teammates to take the initiative to improve the customers experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Department Manager
Nordstrom, INC.
08.2009 - 06.2014
- Orchestrated merchandise presentation on floor and mannequins.
- Communicated weekly with buyers to analyze customer demands and proceeds.
- Oversaw department sales, incoming and outgoing merchandise.
- Formulated and launched contests and incentives to motivate the sales team.
- Boosted morale by instilling confidence and exhibiting excellence through leadership skills which resulted in achieving and exceeding previous year sales goals.
- Managed sales floors that ranged between 300k-700k.
Sales Integration Specialist
Nordstrom, INC.
10.2007 - 08.2009
- Enhanced the store and customer experience through mentoring, influence and coaching to ensure the adoption of productive and professional behaviors and processes.
- Processed customer orders, set up new accounts; ensured the security and confidentiality of customer information.
- Trained salespeople on process, tool and technology initiatives to enhance customer experience.
- Developed impactful relationships amongst the team and throughout the store by actively collaborating to achieve department goals.
- Achieved proven and reliable performance in Sales Integration, Cash Room and Communications procedures.
Skills
- Team Work
- Problem Resolution
- Customer Obsessed
- Business Developer
- Inventory Control
- Business Development
- Strategic Planning
- Interpersonal Skills
- Communication Skills
- Salesforce
- Tableau
- MS Office
- Outlook
- Word
- Excel
Timeline
Admissions Counselor
2u
10.2022 - 12.2024
Assistant Manager, Fulfillment
Nordstrom, INC.
06.2014 - 06.2021
Department Manager
Nordstrom, INC.
08.2009 - 06.2014
Sales Integration Specialist
Nordstrom, INC.
10.2007 - 08.2009
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