Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Tamika D'haity

Kissimmee,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Substitute Teacher, K-12

Kelly Services
Orlando, FL
05.2024 - Current
  • Provided notes and reports on school day activities to primary teacher.
  • Developed creative activities to engage students in learning opportunities.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Attended training and workshops to improve teaching skills.
  • Assisted with classroom instruction, following lesson plans and providing additional support to students.
  • Left notes for head teacher about notable students, events and problems.
  • Organized classroom activities, games and tasks to enhance interactive learning experience.
  • Utilized positive reinforcement to motivate students.
  • Collaborated with other staff members to ensure a positive learning environment for students.
  • Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.
  • Maintained classroom order and enforced school and class rules.
  • Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
  • Facilitated discussions to encourage critical thinking and student engagement.
  • Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
  • Established positive relationships with administrators, teachers and parents.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Addressed individual student needs and accommodated learning differences.
  • Enforced school policies regarding discipline, attendance, dress code.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Followed established lesson plans to continue learning trajectory.
  • Encouraged student participation and active learning in the classroom.
  • Utilized various teaching techniques to motivate students and foster their academic growth.
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.
  • Managed classroom environments to ensure a safe and productive learning experience.

Customer Service Representative (remote)(medicare)

omnicare365
Durant, OK
08.2024 - 02.2025
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Resolved customer complaints and concerns in a timely manner.
  • Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers in understanding their rights under applicable laws.
  • Responded to member questions regarding plan benefits and provisions.
  • Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
  • Supported sales team members to drive growth and development.
  • Developed strategies for improving customer satisfaction levels.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
  • Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Provided guidance and support to customers regarding billing issues and payment plans.
  • Updated databases with new and modified customer data.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Shift Manager

RaceTrac
Orlando, FL
05.2023 - 02.2024
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Analyzed sales data to identify trends and areas for improvement.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Helped employees accomplish tasks during peak periods.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Observed and monitored utilization of equipment.
  • Taught staff upselling techniques to meet revenue targets.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Resolved conflicts between employees or customers in a professional manner.
  • Upheld company standards and compliance requirements for operations.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Prepared operations data to produce comprehensive reports to management.
  • Responded quickly and effectively to emergency situations as they arose.

Assistant Manager

HMSHost
Orlando, FL
11.2022 - 05.2023
  • Resolved conflicts between team members in an effective manner.
  • Assigned work and monitored performance of project personnel.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Analyzed business performance data and forecasted business results for upper management.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Recruited and trained new employees to meet job requirements.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with safety regulations and company policies.
  • Communicated regularly with customers to gain insights into their needs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Barista

HMSHost
Orlando, FL
07.2022 - 11.2022
  • Adhered to health department regulations concerning sanitation standards.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Prepared and served hot or cold beverages.
  • Ordered and received supplies to restock beverage items.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Operated cash registers to process customer payments.
  • Collected payments and provided accurate change.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained calm demeanor during high-volume periods and special events.
  • Described menu items to customers and suggested appealing products.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.

QSR Cashier

Universal Studios
Orlando, FL
06.2019 - 06.2022
  • Checked personal identifications during alcohol and tobacco sales.
  • Worked closely with front-end staff to assist customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers promptly and responded to questions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Maintained work area and kept cash drawer organized.
  • Answered customers' questions and provided information on store procedures or policies.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Welcomed customers, offering assistance to help find store items.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Used suggestive selling techniques to promote add-on sales.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Customer Service Representative

Randstad
Orlando, FL
02.2019 - 11.2020
  • Contacted customers about potential service upgrades, new services and account changes.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Skills

  • Classroom management
  • Critical thinking
  • Time management
  • Record keeping
  • Conflict resolution
  • Customer service
  • Creative problem solving
  • Positive reinforcement
  • Issue resolution
  • Lecturing and teaching
  • Teamwork
  • Problem-solving abilities
  • Oral expression
  • Proficient in [software]
  • Reporting and documenting
  • Time management abilities
  • Health and safety
  • Task prioritization
  • Organization skills
  • Elementary education
  • Multitasking Abilities
  • Attention to detail
  • Creativity in teaching
  • Staff collaboration
  • SMART technology
  • Active listening
  • Verbal and written communication
  • Collaborative learning
  • Employee training
  • Data analysis
  • Customer service excellence
  • Sales and customer service
  • Customer and Service-oriented
  • Customer service representation
  • Providing customer service
  • Remote office availability
  • Call center customer service
  • Remote desktop services
  • Remote assistance
  • Customer call notes
  • Healthcare customer service
  • Outstanding customer service
  • Fast food customer service
  • Remote desktop services management

Certification

  • Teaching certification

Timeline

Customer Service Representative (remote)(medicare)

omnicare365
08.2024 - 02.2025

Substitute Teacher, K-12

Kelly Services
05.2024 - Current

Shift Manager

RaceTrac
05.2023 - 02.2024

Assistant Manager

HMSHost
11.2022 - 05.2023

Barista

HMSHost
07.2022 - 11.2022

QSR Cashier

Universal Studios
06.2019 - 06.2022

Customer Service Representative

Randstad
02.2019 - 11.2020

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Tamika D'haity