Tamika Dobbs
Blue Springs,MO
Summary
I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
OptumRx
08.2007 - Current
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Insurance Interviewer
Hooper Holmes
05.2005 - 01.2007
- Conducted interviews with participants to assess eligibility.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
- Prepared and sent interview confirmation letters to candidates to confirm interview arrangements.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Completed surveys by rechecking contact information before ending each call.
Customer Service Representative
Pegasus Satellite Communications
11.2001 - 11.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Some College (No Degree) - Business Administration
National American University
Independence, MOSkills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Strong Analytical and Problem-Solving Skills
- Administrative Support
- Problem-Solving Ability
- Call Center Operations
- Understanding Customer Needs
- Issue and Complaint Resolution
Certification
Received pharmacy technician certification September 2015- no longer active
Timeline
Customer Service Representative
OptumRx
08.2007 - Current
Insurance Interviewer
Hooper Holmes
05.2005 - 01.2007
Customer Service Representative
Pegasus Satellite Communications
11.2001 - 11.2004
Some College (No Degree) - Business Administration
National American University
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