Tamika Eleazer
Woodbridge,VA
Summary
Results-driven Medical Support Assistant with experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
17
17
years of professional experience
Work History
Medical Support Assistant
Fort Belvoir Community Hospital
05.2023 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Used MHS Genesis to maintain and record patient data and generate reports.
- Performed medical records management, including filing, organizing and scanning documents.
- Interviewed patients to verify and update clinical and demographic records.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage
- Receive and managing 60 plus patients, visitors, and telephone calls into the Emergency Department.
- Obtain identifying information and determines the nature of the visit/ call.
- Review all database information for accuracy, consistency, and completeness.
- Ensure required forms/documents are completed appropriately.
- Alternates duty days between the Registration Desk, Floater Desk and the ED Treatment Area (nursing station).
- Maintain positive customer service.
- Serves as one of the front desk scheduling coordinators, receptionist, template managers, appointments coordinator, and managed medical care consultant.
- Compiles routine and special reports, patients' medical records, appointing data, and health care options for beneficiaries to be utilized by senior management to improve efficiency and the effectiveness of clinical performance.
- Manages and coordinates clerical duties inherent to front desk operations in the patient care setting.
- Monitors end of day processing for data quality; captures Inpatient Consults on daily basis.
- Provides training to clinic personnel. Must have understanding of other automated systems and be able to train new Providers/Fellows/Residents/Interns/Medical Support Assistants on proper use of systems.
- Prepares and coordinates all consultation and referral appointments to insure and facilitate proper patient care and interacts with other physicians and clinics to avoid administrative problems or delays.
- Reviews incoming and outgoing correspondence for accuracy according to established guidance; makes changes as appropriate.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments
Certified Pharmacy Technician
Fort Belvoir Community Hospital
01.2022 - 04.2023
- Greeting patients as a front line concierge attendant, directs a daily average of 700 patients into the pharmacy waiting area ensuring that all customers are met with exemplary customer service, deescalates conflicts, works well in a stressful environments during high volume
- Assist customers/patrons with their hospital and clinic services, access, and staff concerns
- Addresses customers’ concerns, staff questions, contributes to a patient satisfaction of 92%
- Utilize healthcare systems (Composite Health Care System,) in assisting in the processing of 1350 daily prescriptions
- Data entry, filing, processing and dispensing prescriptions with Script Pro, CHCS, MHSGenisis
- Utilizing automated dispensing system (i.e., Pyxis, GSL) Help to train other incoming technicians Processing out-of-stock medications Verifies that all patient information is correct, conducts Defense Enrollment Eligibility System (DEERS) checks on all patient encounters
- Shelving medications from vendor order Professional guiding and giving the patient or hospital staff information for the pharmacy process Performs inpatient and outpatient pharmacy technician duties to include, entering and Interpreting physicians' orders into electronic healthcare records, preparing compounded pharmaceutical, processing and dispensing controlled substances, filling and dispensing prescriptions
- Enters and retrieves patient specific information and reports from pharmacy-oriented computer systems
- Adheres to strict guidelines set by the Department Health Agency (DHA)
- Answer routine questions concerning proper administration and use of medications, drug interactions and incompatibilities, availability of drugs, and unit of use
- Maintains adequate levels of working stock, ensuring that all supplies are properly stored, and advises supply department of any shortages of medications or supplies
- Assist in the monthly inspection of over 900 medications ensuring expiration dates for medications are in date and properly maintained
- Contributes to monthly clinical inspections of 22 clinics ensuring medications are maintained by standards set by the DHA
- Maintain the required records and accountability documents reflecting the issuance and receipt of narcotic and controlled substances
- Participates in quality assurance activities
- Assist pharmacists in providing guidance and training for pharmacy students and new technicians
- Maintains automated and manual records in accordance with Local and Federal pharmacy guidelines.
Certified Pharmacy Technician
Staywell Pharmacy
06.2020 - 01.2022
- Training and helping patients/other technicians correctly entering data entry, accurately filing/labeling prescriptions, verifying Insurance, processing new prescriptions/refills Receive telephone calls and visitors in the assigned work area, ascertaining the nature of the call and directing it to the appropriate personnel
- Answering incoming calls/making outgoing calls, taking payments over the phone working with doctors’ offices to verify patient history/prescriptions, working with insurance to get eligibility and overrides/prior authorizations approvals shipping, and tracking status for orders, delivering medication Maintain a follow-up suspense system to stay abreast of the status or completion of actions
- Utilize office automation software to create a variety of correspondence and reports for the department and senior leadership
- Utilize healthcare systems to enter and retrieve data
- Track and order supplies for the office.
Certified Pharmacy Technician
Loudoun Pharmacy
10.2016 - 06.2020
- Correctly entering data entry, accurately filing/labeling prescriptions, verifying insurance, worker’s compensation training and helping patients/other technicians ordering medications answering incoming calls/making outgoing calls, processing new prescriptions/refills working with doctors’ offices to verify patient history/prescriptions, working with insurance to get eligibility and overrides shipping, and tracking status for orders, in special cases delivering medication Maintain a follow-up suspense system to stay abreast of the status or completion of actions
- Utilize office automation software to create a variety of correspondence and reports for the department and senior leadership
- Track and order supplies for the office
- Utilize healthcare systems to enter and retrieve data.
Certified Pharmacy Technician
Express Care Pharmacy
06.2015 - 10.2016
- Accurately bubble packing medications/filling medications in charge of control filling and inventory, sealing bubble packs with a thermal presser ordering and inventory, checking expiration dates, keying in new prescriptions, resolving third-party rejections training the go-to technician for multiple positions regarding training or difficulty consulting with med techs and nurses for the residents Utilize healthcare systems to enter and retrieve data
- Track and order supplies for the office and facilities.
Certified Pharmacy Technician
Walgreens Pharmacy
02.2013 - 06.2015
- Helping the patients to the best of my ability quickly and efficiently run the front register/drive-thru accurately filling/labeling prescriptions, filling, submitting, and refilling requests and processing refills, double counting, and labeling control substances (C-II to C-V) working with a Yuyama (Fully Automatic Vial-Filling Machine), compounding and sales verifying customer identification and insurance, process/billing insurance, resolving third-party rejections, faxing prior authorizations, workers’ compensation training other technicians stocking medications, ordering, and inventory electronic health record Maintain a follow-up suspense system to stay abreast of the status or completion of actions
- Utilize healthcare systems to enter and retrieve data.
Cashier/Receptionist/Office Assistant
Sheehy Ford of Warrenton
10.2011 - 11.2012
- Greet and schedule customer’s appointments for the department promoting sales Check-ins, invoicing, cash out the register and credit cards filing/Sorting, organizing/editing, running reports, mailing training, answering phones (switchboard), taking messages, scheduling/making appointments Reynolds and Reynolds Maintain a follow-up suspense system to stay abreast of the status or completion of actions.
Cashier/Service clerk
Giant Food
06.2006 - 10.2011
- Ran the front-line cash register and bakery, grocery, and bagger checking dates, ordering, stocking, inventory, updating/ promoting sales worked in Starbucks as a barista Greet and schedule customer appointments for the department Maintain a clean and organized workspace to make sure the packaging and labeling were efficient and accurate and in the appropriate place
Education
Enrolled - Health Care
Northern Virginia Community College
Alexandria, Va12.2024
Standard High School Diploma -
Fauquier High School
Warrenton, VA06.2010
Skills
- Working with high volume in pharmacies, customer service, time management, teamwork, office assistant/receptionist, medical terminology, recognized as being to the highest efficiency for data entry and the pharmacist right-hand technician, Insurance verification and claims, HIPPA, Microsoft Office, DOD Clearance, BLS/CPR certified, Windows, MHS Genesis
Leadership
I've been reconized by previous employers for my high level of dedication. My level of knowledge has been sought out, by not only my peers, but also my supervisors and upper management. Previous supervisors requested me to step in their place to train new employees when out of the office. Lead a team in developing process improvements in communication by creating a phone directory for an emergency department, to better connect the providers, nurses and healthcare workers. My strong work ethic is well reflected in my work and motivates my peers to follow my lead.
References
References are available upon request
Communication
Communication is critical to workflow as it makes working with others can understand and make the work process move efficiently while showing interpersonal skills
Timeline
Medical Support Assistant
Fort Belvoir Community Hospital
05.2023 - Current
Certified Pharmacy Technician
Fort Belvoir Community Hospital
01.2022 - 04.2023
Certified Pharmacy Technician
Staywell Pharmacy
06.2020 - 01.2022
Certified Pharmacy Technician
Loudoun Pharmacy
10.2016 - 06.2020
Certified Pharmacy Technician
Express Care Pharmacy
06.2015 - 10.2016
Certified Pharmacy Technician
Walgreens Pharmacy
02.2013 - 06.2015
Cashier/Receptionist/Office Assistant
Sheehy Ford of Warrenton
10.2011 - 11.2012
Cashier/Service clerk
Giant Food
06.2006 - 10.2011
Enrolled - Health Care
Northern Virginia Community College
Standard High School Diploma -
Fauquier High School
Similar Profiles
Francesca Rosa CoxFrancesca Rosa Cox
Hematology/Oncology LVN at Fort Belvoir Community HospitalHematology/Oncology LVN at Fort Belvoir Community Hospital
Charlene CaverCharlene Caver
Licensed Practical Nurse - Podiatry Nurse at Fort Belvoir Community HospitalLicensed Practical Nurse - Podiatry Nurse at Fort Belvoir Community Hospital
Garrett SnoeyenbosGarrett Snoeyenbos
Uniformed Staff Pediatrician at Fort Belvoir Community HospitalUniformed Staff Pediatrician at Fort Belvoir Community Hospital