Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Tamika Falls

Tamika Falls

Auburn,WA

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

24
24
years of professional experience

Work History

CNA

Eshyft
01.2024 - Current
  • Provided compassionate care to patients, assisting with daily activities and monitoring vital signs.
    Reported patient concerns to healthcare teams, ensuring optimal care and timely interventions.
    Maintained a clean, safe environment, enhancing patient comfort and sanitation.
    Documented patient information, contributing to data-driven care plans.
    Managed medical supplies, ensuring availability and efficient usage.
    Fostered interdisciplinary teamwork, contributing valuable insights to care plan development and implementation for improved patient outcomes.

Assistant Store Manager

AM PM Gas Station
07.2020 - 12.2023
  • Oversaw a team of 20+ employees, managing day-to-day operations, inventory, and customer service.
  • Implemented a successful employee training program that reduced turnover by 10%.
    Handled cash operations, optimized customer service processes, and ensured efficient kitchen and store management.
    Managed fuel and merchandise inventory, resolving product issues and ensuring seamless ordering and restocking.
    Collaborated with the store manager to drive profitability and customer satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Case Manager Specialist

South King Healthcare Services
02.2010 - 05.2020
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Managed a caseload of 60+ clients, ensuring personalized care and successful outcomes.
    Collaborated with healthcare professionals to create effective care plans and improve practices.
    Monitored client progress, maintained detailed records, and ensured regulatory compliance.
    Communicated with clients, families, and healthcare teams to enhance care coordination.

Medical Office Administrator

Advanced Post Acute Rehabilitation Center
03.2001 - 01.2010
  • Verified benefits and worked with insurance companies to obtain payments.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Oversaw office records and maintained strict document control.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Managed scheduling, billing, and insurance processes, ensuring efficient patient flow and compliance.
    Streamlined administrative workflows, improving accuracy and reducing errors.
    Coordinated with healthcare professionals to optimize communication and care processes.
    Implemented an efficient patient scheduling system, reducing wait times and boosting satisfaction.

Education

Associate of Applied Science - Healthcare

Lake Washington Institute Of Technology
Kirkland, WA
12-2025

Skills

  • Transporting patients
  • Monitoring fluids
  • Observing responses
  • Documenting behaviors
  • Care plan implementation
  • Documentation expert
  • Feeding assistance expert

Timeline

CNA

Eshyft
01.2024 - Current

Assistant Store Manager

AM PM Gas Station
07.2020 - 12.2023

Case Manager Specialist

South King Healthcare Services
02.2010 - 05.2020

Medical Office Administrator

Advanced Post Acute Rehabilitation Center
03.2001 - 01.2010

Associate of Applied Science - Healthcare

Lake Washington Institute Of Technology

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