Tamika Ford
Maplewood ,Pennsylvania
Summary
Proactive leader with proven skills in team leadership and training. Capable in overseeing daily residential operations, staff activities and schedules. Knowledgeable about best practices in Residential care and applicable regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Group Home Manager
Arc Of Morris
01.2023 - 05.2023
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
Residential Counselor
Triplechousing
06.2019 - 11.2022
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Customer Service Representative
Home Depot
06.2019 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Human Resources Intern
Borgen Project
10.2019 - 01.2020
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Played an active role in diversity initiatives by participating in job fairs targeting underrepresented groups within the workforce.
- Assisted in developing company-wide training programs to increase productivity and enhance workplace culture.
Student Intern
Elizabeth Destination Marketing Organization
05.2019 - 08.2019
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
- Conducted industry research to support team decision-making processes and contribute to successful project outcomes.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ05.2020
Skills
- Scheduling
- Resident Documentation
- Community Resources
- Policy and Procedure Implementation
- Staff Supervision
- Emergency Preparedness
- Employee Performance Management
- Administrative Skills
- Budget Management
- Exemplary Communication Skills
- Staff Scheduling
Certification
- Compensation Strategies, Cornell University - September 2020
Timeline
Residential Group Home Manager
Arc Of Morris
01.2023 - 05.2023
Human Resources Intern
Borgen Project
10.2019 - 01.2020
Residential Counselor
Triplechousing
06.2019 - 11.2022
Customer Service Representative
Home Depot
06.2019 - 09.2020
Student Intern
Elizabeth Destination Marketing Organization
05.2019 - 08.2019
Bachelor of Science - Business Management
Kean University
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