Seeking a company that I can grow with. A company values hardworking dependable employees. 20 years of work experience that includes but, not limited to. Customer Service, Human Resources, Sales, Marketing, Hospitality, Group booking, Business Office and more. Choice, Opera, Fox Pro, Visual Matrix, ATS, Kronos, Workday, PCC, E-Verify, Sterling, Concur, CoreLogic, G Checks are programs experienced in. Problem solving, managing 40 plus employees. Willing to relocate: Anywhere
Overview
26
26
years of professional experience
1
1
Certification
Work History
Property Manager
Joseph’s Landing
Savannah, GA
09.2025 - Current
Managed tenant relations, addressing concerns and ensuring satisfaction to foster community engagement.
Oversaw property maintenance schedules, coordinating with vendors for timely repairs and upkeep.
Conducted regular property inspections, identifying and resolving issues to maintain safety standards.
Coordinated with vendors to negotiate contracts, improving cost-effectiveness and service delivery.
Executive Director
Oaks at Savannah
Savannah, GA
08.2016 - 2024
Responsible for overseeing financial operations, such as payroll, benefits, Workman's Comp, and accounts payable and receivable. Overseeing secretarial and accounting personnel. Recruiting, hiring, firing, coach and training of staff. As apart of being also Human Resources I am the community mentor/ counselor for residents, staff and managers. Recruit, onboard new employees and orientation. Process potential candidates for fingerprints and nationwide background checks, Physical and TB Testing and CPR Certifications. Staying on top State Regulations and making sure the department heads a doing monthly in-services that are mandated by the state. Training and coaching department heads on, Purchase Orders, Refunds, budget. Completed write offs, collections. Attending job fairs in the community and attending Workforce Collation meetings, as a recruiting and soft marketing tool. Tours for potential residents and families, lease signings and more. Marketing events in the community to meet potential new residents and make local business contacts. 6 months managed 3 communities as BOM/HR, hired and trained the employees hired to fill the positions. Managing the nursing department, scheduling. Addressed the complaints from residents and family members. Dietary aide, cook, resident assistant, activities, truck order, transporting residents to doctors appointments. Filing, faxing, data, entry. Running the community when (ED) was out such as, holding stand up meetings, handling the state reportable, guiding department heads. Making sure staff was being held accountable and made sure the residents were being taken care of.
Front Desk Manager
Country Inn & Suites
Savannah, GA
01.2014 - 01.2016
Handled the customer complaints, refunds and online review websites. Took care of all the Direct Bill accounts and accounts payable. Inspected the breakfast area and kitchen staff to ensure our guests we being satisfied. When breakfast was over and inspection of the kitchen and dinning room was done to make sure all food was stored properly and to make sure it was clean.
General Manager/ Property Manager
Guest House Extended Stay
Savannah, GA
01.2000 - 09.2015
Hired, fired, coached and train staff. Made sure all the end of the month reports, payroll, direct bill accounts, accounts payable, 3rd party booking invoices were completed and turned into the corporate office for payments. Inventoried and order any supplies needed for the front and the back of the house. Responsible for the customer complaints, refunds. Assisted with room inspections and showing of the efficiency apartments to potential renters. Handled sales and marketing to raise the occupancy. Filled in at anytime, when the owner needed me to step in due to the current manager not meeting his expectations. My focus was to come in and audit the books, clean up the property, replace staff if needed, raise the occupancy. Conducted staff meetings, department head meetings etc. As apart of my position went out into the community for marketing, such as passed out flyers. Went to any construction sites in the area talked about our contractor discounts and group bookings.
General Manager
Wingate by Wyndham
Savannah, GA
02.2011 - 04.2014
Hired, fired, coached and train staff. Made sure all the end of the month reports, payroll, putting together new hire packets as well as making sure the were completed properly, direct bill accounts, and accounts payable.3rd party booking invoices were completed and paid. Made sure all the hotel bills were paid such as light, water, gas, cable etc. Inventoried and order any supplies needed for the front and the back of the house. Responsible for the customer complaints, refunds. Assisted with room inspections and showing of the efficiency apartments to potential renters. As apart of my position went out into the community for marketing, such as passed out flyers. Went to any construction sites in the area talked about our contractor discounts and group bookings.
Shift Manager
Pizza Hut
Savannah, GA
01.2007 - 09.2008
Data Entry of phone orders, cash handling, customer complaints, stocking, prepping food for the next day, inventoried supplies and products. Handled the end of the shift reports and deposits. Counted down the safe and made sure the tills were set up for the next shift or business day. Supervised the clean up and restock of the store made sure all safety guidelines were followed.
Front End Supervisor
Food Lion
Savannah, GA
02.2004 - 04.2006
Responsible for the cashiers and braggers on my shift, made sure they remained on task inspected the scan reports to ensure cashiers were maintaining the correct speed when ringing customer items. Handled the overrides, refunds, rainchecks and complaints. Made sure the safe which in the amount of $20,000. Tills in the amount of $200 was set up for the next shift. Supervised all the cleaning and restocking for the store for the next business day. Filled in on the register when the store was busy, to ensure the customers wait time wasn't long when busy.
Crew Member/ Shift Manager in Training
Popeye's
Savannah, GA
01.2004 - 04.2006
Provided excellent customer service while taking orders and assisting customers. Cooked and bagged orders in a timely manner. Cash handling when on register, also learning the shift paperwork, inventoried the products and supplies. Proper procedures for breakdown and clean up of the store for the next business day, made sure all employees was in proper uniform ready to begin their daily tasks.
New Accounts Clerk
Georgia Catalog Sales
Savannah, GA
02.2002 - 06.2004
Responsible for all new accounts, verified all personal info such as employment, bank info and references when guests applied for a payday loan. Handled the collection calls and letters to delinquent account holders also did field collections. Made runs to the bank when funds were available with the past dues accounts. Counted down the safe made sure the amount was correct and handled the nightly deposits to the bank.
Education
Associate's degree - Healthcare Management
Penn Foster College
Scottsdale, AZ
03.2022
Certificate - Nursing Assistant
Florida Training Acadmey
Jacksonville, FL
11.2018
Certificate - Human Resource
Tuner Job Corps
Albany, GA
05.2000
GED - Regular Studies
Turner Job Cop Center
Albany, GA
04.2000
High school diploma - undefined
Lakewood High School
St Petersburg Beach, FL
01.1998
Skills
45wpm (10 years)
Switchboard (10 years)
Excel (10 years)
Office Equipment (10 years)
Kronos (2 years)
Workday (2 years)
Accounts Payable
Employee Relations
Human Resources
Microsoft Access
Payroll
Microsoft Word
Management
Workers' Compensation
Recruiting
Employee Orientation
Human Resources Management
Benefits Administration
Office Management
ATS
Talent Acquisition
Windows
ADP
Hospitality Management
Microsoft Office
QuickBooks
Computer skills
Accounting
Leadership
Bookkeeping
Certification
First Aid and CPR October 2022 to October 2024
Certified Licensed Assisted Living Administrator December 2021 to December 2023
Assessments
Front Desk Agent (Hotel) — Proficient April 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Expert June 2021 Responding to customer situations with sensitivity Full results: Expert
Remote fit — Proficient June 2021 Measures the traits that are important for successful remote workers Full results: Proficient
Front desk agent (hotel) — Proficient August 2022 Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Management & leadership skills: Impact & influence — Familiar August 2022 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.