Tamika Greene
Tacoma,WA
Summary
Resourceful business professional with 10 plus years in experience specializing in customer relations, collection negotiation, creative thinking and team building. Works best in fast paced environments that have room to exercise judgement and strong communication skills, problem solving and negotiation. Proficient in MS Office, DNA, Hostlink, Gateway and TLC.
Overview
15
15
years of professional experience
Work History
Loss Management Specialist 1
Boeing Employees Credit Union
05.2023 - Current
- Adhered to company policies and procedures to deliver quality work.
- Enhanced team building and communication by producing a team email.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Leveraged strong communication to mitigate losses to the credit union.
CHILDREN VISITATION SUPERVISOR
Multicultural Child & Family
06.2009 - Current
- Contact, either in person or by phone, parents, legal guardians, representees, foster parents, social workers, to ensure the relevant information about the needs of each child, and any safety concerns, specifically allergies, toileting, and nonpermissible activities, as well as relevant information about the legal situation
- Schedule visits, book rooms, confirm any court order appointment with all participants
- Open and maintain files for each family that is seen at Multicultural Child & Family services
- Review the purpose and procedures of the program at Multicultural Child & Family services with parents, guardians, social workers, to ensure they understand what to expect and what is expected of them
- Monitor all interactions between the visiting family and assist the family by strengthening, teaching, demonstrating, and role modeling appropriate skills
- Maintain a respectful, non-judgmental, and professional attitude, even in the most difficult situations
- Assess caseworker capacity and address learning needs related to setting agendas, planning for child safety and risk assessments, promoting family engagement, employing culturally responsive practices, and ensuring worker and family safety during visits at Multicultural Child & Family services
- Support staff in identifying family strengths and ways to better partner with parents
- Encourage staff to express concerns and talk through plans for upcoming visits
- Work with staff to reframe concerns and view situations from a more positive or empowering perspective.
Contact Center Consultant
Boeing Employees Credit Union
11.2021 - 05.2023
- Coordinated cross-functional teams to resolve multi-departmental inquiries quickly and effectively for clients.
- Provided valuable insights from customer interactions, contributing to product development initiatives that led to enhanced user experiences.
- Collaborated with team members to develop strategies for optimizing call handling and resolution times.
- Managed escalated calls effectively, resolving complex issues while maintaining a high level of professionalism and empathy.
Lead Sales Representee
Wireless Advocates
09.2010 - 11.2016
- Help build and establish Wireless Advocates as a premier retailer on McChord Airforce base
- Advise prospective and current customers by answering questions and addressing concerns about purchased products
- Provide information about product availability, features, and the latest trends
- Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information
- Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from Wireless Advocates
- Follow organization standards to maintain quality service and guarantee customers receive exceptional service
- Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor
- Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs
- Recruited and trained new sales staff, on mobile operating systems such as Android, Windows, BlackBerry, iOS, macOS, and Linux systems
- Assigned specific tasks to other sales staff, and help management monitor the team's sales performance
- Provided Wireless Advocates staff with constructive feedback and assisted staff to solve customers' problems.
Education
Associate of Arts in Healthcare Administration -
Bryant And Stratton College
Newport News, VAHigh School Diploma -
Steilacoom High School
Steilacoom, WABachelor of Science - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Interpersonal and written communication
- Proficient in reporting, and documentation
- Conflict
- Strong negotiator
- Leadership
- Highly trained in case management basics
- Proficient in Microsoft office
- Goal-oriented
- Strategic and critical thinker
- Community relationship builder
- Effective communication and public speaking
- Self starter
Timeline
Loss Management Specialist 1
Boeing Employees Credit Union
05.2023 - Current
Contact Center Consultant
Boeing Employees Credit Union
11.2021 - 05.2023
Lead Sales Representee
Wireless Advocates
09.2010 - 11.2016
CHILDREN VISITATION SUPERVISOR
Multicultural Child & Family
06.2009 - Current
Associate of Arts in Healthcare Administration -
Bryant And Stratton College
High School Diploma -
Steilacoom High School
Bachelor of Science - Business Administration
Western Governors University
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