Summary
Overview
Work History
Education
Skills
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Tamika Greenleaf

Houston,USA

Summary

Business Support Analyst with expertise in data analysis and operations management, enhancing compliance and efficiency for over 1600 insurance companies. Skilled in client liaison and strategic solution implementation to drive success.

Overview

13
13
years of professional experience

Work History

Business Support Analyst

Commissioner of Insurance and Safety Fire
Atlanta, Georgia
09.2023 - 07.2025
  • Reviewed and approved over 1,600 insurance companies for compliance with state regulations.
  • Analyzed statistical, financial, and operational data to support management decisions.
  • Monitored trends and discrepancies to drive operational efficiency.
  • Collaborated with departments, agencies, and vendors to resolve business issues.
  • Exercised independent judgment to deliver high-level project support.
  • Implemented specialized procedures aligning financial and operational functions with strategic planning.
  • Established strong relationships with business communities and agency customers.
  • Assessed operational effectiveness, recommending improvements based on comprehensive analysis.

Administrative Assistant

Harris County Engineering Department
Houston, Texas
11.2022 - 07.2023
  • Provided extensive support to Chief Inspector in Private Development Department.
  • Assisted inspectors with scheduling inspections through DevInspect and daily phone communications.
  • Guided constituents on inquiries by delivering accurate information via phone, email, and scheduled appointments.
  • Printed and mailed violation notices to ensure compliance with regulations.
  • Categorized certificates necessary for inspection approval.
  • Scheduled interviews, sent calendar invites, and created guides for applicants.
  • Monitored applicant information in NeoGov, updating all relevant details throughout hiring process.
  • Organized file systems, data entry, purchase orders, and pertinent departmental information.

Administrative

Wells Fargo Bank
Houston, Texas
03.2013 - 12.2021
  • Facilitated training programs for employees and management to ensure regulatory compliance.
  • Proofread performance evaluations for Financial Advisors and Regional Banking Consultants prior to submission.
  • Delivered accurate information to affluent clients and vendors via phone and scheduled appointments.
  • Generated weekly reports to monitor district goals and track meeting progress.
  • Communicated policies to clients, employees, and District Managers to uphold compliance standards.
  • Coordinated interview schedules by sending calendar invites and developing applicant guides.
  • Organized incentive meetings and recognition awards to acknowledge employee contributions.

Human Resources District Trainer

Kroger Company
05.2012 - 07.2014
  • Delivered comprehensive staff development programs utilizing diverse training methods.
  • Conducted technical training and personal development classes aligned with Kroger policies.
  • Developed, organized, and updated training manuals and multimedia materials to enhance learning.
  • Facilitated orientation sessions and on-the-job training for new hires to ensure effective onboarding.
  • Coordinated training needs analysis with District Managers and Store Managers to improve program outcomes.
  • Reviewed training and apprenticeship programs for adherence to government compliance standards.
  • Evaluated instructor performance and provided feedback on training program effectiveness to Human Resources.
  • Managed departmental training budgets to optimize resource allocation efficiently.

Service Manager

Wells Fargo
Houston, Texas
11.2012 - 03.2013
  • Developed highly engaged service team through effective hiring, training, and coaching.
  • Enhanced service consistency by providing targeted feedback to boost team performance.
  • Ensured compliance with operational regulations and completed all necessary procedures.
  • Managed scheduling for Teller line and lobby, delegating essential tasks efficiently.
  • Conducted efficient research activities using multiple computer systems and search tools.
  • Demonstrated strong organizational skills while prioritizing tasks to meet deadlines.

Flight Attendant

Express Jet Airlines
Houston, Texas
07.2012 - 01.2013
  • Maintained adequate supplies and emergency equipment, including refreshments on board.
  • Demonstrated safety and emergency equipment usage to ensure passenger and staff safety.
  • Monitored adherence to security regulations, federal laws, and company policies.

Education

Business Management Degree -

Lone Star Montgomery College
Woodlands, TX
05.2014

Human Resources Certification - Business

Lone Star Montgomery College
Woodlands, TX
05.2014

Skills

  • Business analysis
  • Quality assurance
  • Operations management
  • Customer service
  • Accounts payable and receivable
  • Project coordination
  • Budgeting and forecasting
  • Calendar management
  • Client liaison
  • Expense reporting and reconciliation
  • Data analysis
  • Policy compliance
  • Financial reporting

<Enter your own>

Timeline

Business Support Analyst

Commissioner of Insurance and Safety Fire
09.2023 - 07.2025

Administrative Assistant

Harris County Engineering Department
11.2022 - 07.2023

Administrative

Wells Fargo Bank
03.2013 - 12.2021

Service Manager

Wells Fargo
11.2012 - 03.2013

Flight Attendant

Express Jet Airlines
07.2012 - 01.2013

Human Resources District Trainer

Kroger Company
05.2012 - 07.2014

Business Management Degree -

Lone Star Montgomery College

Human Resources Certification - Business

Lone Star Montgomery College

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