Tamika Griffin
Exton,GA
Summary
Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cake Designer
Girls-n-Berries Cakes And Sweet Treats
02.2015 - 11.2022
- Self-taught cottage licensed baker/ home bakery
- Acquired Food Handler's training as well as permit.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Resolved customer concerns with positive approach and constructive strategies.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates.
- Iced cakes and other pastries for customized orders.
- Served bakery customers daily with professional and effective customer service.
- Managed inventory, labor, expenses and other operational processes.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Cleaned and maintained kitchen equipment and oven.
- Created edible designs such as flowers and characters out of gum paste, fondant, and icing.
- Marketing and social media
- Maintained professional appearance and attitude while delivering exceptional customer service
Customer Service Representative
California Pizza Kitchen
09.2013 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Pharmacy Technician
Walgreen's Pharmacy
04.2005 - 10.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
Education
Master of Science - Psychology
Liberty University
Lynchburg, VA01.2025
Diploma - Medical Assisting
Alterius College
Norcross11.2004
High School Diploma -
Pocono Mountain West High School
Pocono Summit, PA06.2003
Skills
- Recipe Creation
- Cake Design including Icings and Fondant
- Excellent Math Skills used for Weights and Measurements
- Spoilage Control
- Food Safety and Sanitation
- Product Personalization
- Kitchen Sanitation Management
- Customer Satisfaction
- Recipe-Based Cooking
- Professional Telephone Manner
- Cleanliness and Sanitation
- Food Allergies
Certification
- Licensed Food Handler's Permit
- Nationally Certified Patient Care Technician
- Nationally Certified Registered Medical Assistant
Additional Information
Home Educator
Griffin Christian Academy
Lawrenceville, GA January 2011 to January 2023
Responsible for creating lesson plans as well as teaching and making sure that my family adheres to a daily schedule as required by Georgia Homeschooling Law. Administration of tests and helping children to thrive academically.
Medical Receptionist
Dacula Pediatrics Dacula, GA February 2020 to February 2020
Responsible for appointment scheduling, patient check-ins, reporting to doctor. I had just started this position but then contracted COVID during this time and was forced to quarantine for two weeks. I had to let go of the position.
Receptionist-Part Time Weekends and Holidays
Reagan Medical Center Lawrenceville, GA July 2016 to January 2017
Responsible for greeting patients with a smile, scheduling and confirming patient's appointments, updating patient charts, scanning, faxing, data entry, answering multi-line phone system, Processing insurance information/Verification of insurance through Phreesia, eClinicalWorks 10 , monitoring patient flow, processing patient's payments, maintaining neat and organized reception area and desk, receiving mail, patient's first point of contact
Medical Assistant Full Time
Atlanta Gastroenterology Associates, Gwinnett Endoscopy Center Lawrenceville, GA December 2007 to January 2011
Medical Assistant/Medical Administrative Assistant- Greeting and checking in patients, answering multi-line phone system, assisting physicians during procedures such as colonoscopies and EGDs, hemorrhoid banding, flexsigmoidoscopies, collecting/ preparing and logging of specimens, filling out requisitions, obtaining patient history/ pre-op, recovery, patient discharge, follow up calls, checking vitals, discontinuing and removing IVs, cleaning and sterilizing equipment, endoscopes, and biopsy forceps.
Front Desk Scheduler Full Time
Resurgen's Orthopedics Lawrenceville, GA December 2006 to December 2007
Responsible for scheduling appointments for new and existing patients, answering multiple phone lines and directing calls to various departments, updating insurance information, scanning superbills, data entry, faxing, sorting mail and email
Timeline
Cake Designer
Girls-n-Berries Cakes And Sweet Treats
02.2015 - 11.2022
Customer Service Representative
California Pizza Kitchen
09.2013 - 01.2014
Pharmacy Technician
Walgreen's Pharmacy
04.2005 - 10.2006
Master of Science - Psychology
Liberty University
Diploma - Medical Assisting
Alterius College
High School Diploma -
Pocono Mountain West High School
- Licensed Food Handler's Permit
- Nationally Certified Patient Care Technician
- Nationally Certified Registered Medical Assistant
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