Tamika Hallback
Brenham
Summary
Support professional with 15 years of experience at Brenham State Supported Living Center, emphasizing team collaboration. Recognized for exceptional oral and written communication skills, thriving under pressure, and consistently meeting deadlines. Highly organized and self-disciplined, adept at quickly adapting to change while providing personalized care and effective problem-solving. Known for flexibility and reliability, fostering a positive and supportive environment that meets the evolving needs of clients.
Overview
18
18
years of professional experience
Work History
Direct Support Professional III - Active Treatment
Brenham State Supported Living Center
Brenham, TX
11.2024 - Current
- Coordinates activities for individuals living at the State Supported Living Center that is appropriate to their level of functioning.
- Providing oversight as activities are conducted and following-up to ensure quality active treatment and services are provided that meet with individuals’ satisfaction.
- Collaborated with interdisciplinary teams to develop and implement individualized support plans.
- Assisted clients in developing social skills through structured group activities and community engagement.
- Trained new staff on best practices for client support and operational procedures.
- Organized social outings and community integration activities to enhance client inclusion and foster positive experiences.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
DSP III
Brenham State Supported Living Center
Brenham, TX
04.2024 - 11.2024
- Supervised daily operations to ensure compliance with safety regulations and operational standards.
- Trained and mentored new team members on effective workflow practices and safety procedures.
- Managed inventory processes to maintain optimal stock levels and facilitate timely restocking.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Assisted patients with daily hygiene tasks, including bathing, dressing, dental care, and personal grooming, to promote overall well-being and health.
- Performed laundry duties, sheet changes, and bed-making to ensure hygienic living conditions for patients.
DSP II
Brenham State Supported Living Center
Brenham, TX
01.2024 - 04.2024
- Provided individualized support to residents, enhancing daily living skills and promoting independence.
- Monitored and documented resident behavior, ensuring adherence to safety protocols and care plans.
- Collaborated with interdisciplinary teams to develop tailored treatment goals for each resident.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Co-Owner
Texas State Auto Title and Consultant Services
Houston, TX
05.2022 - 01.2023
- Oversaw operational workflows to optimize service delivery efficiency in automobile title registration and mechanic lien processing.
- Oversaw client consultations to ensure adherence to state regulations and enhance customer satisfaction.
- Oversaw daily operations to ensure efficient workflow and timely task completion.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Home Manager
Brenham State Supported Living Center
Brenham, TX
02.2009 - 01.2022
- Plan, assign, and supervise work of others.
- Organized work schedules to optimize staff coverage and maintain client ratios.
- Ensure programming and care of all assigned clients through periodic planning sessions with administrative and professional staff.
- Supervised daily activities while enforcing safety protocols and regulatory compliance.
- Managed staff schedules and assignments to optimize team performance and resource allocation.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Mentored and coached staff to improve performance and interactions with residents.
(Temp) Customer Service Representative
BNY Mellon
College Station, TX
11.2008 - 01.2009
- Responsible for taking inbound calls from shareholders about their stock accounts held with the transfer agent Bank of New York Mellon.
- Duties include providing general to in-depth account information.
- Assisted with filling out transfer of shares and tax certification forms.
- Updated account information, account problem solving, and provided navigational instructions on the website or automated voice responses system.
- Initiated sale of shares, the exercise of stock options, and reissued checks, tax documents, and routing investigations for more complex issues.
- Delivered exceptional customer service by resolving inquiries and issues through various communication channels.
Direct Support Professional
Brenham State School
Brenham, TX
04.2008 - 10.2008
- Interact with clients therapeutically, participate in individualized training and treatment programs.
- Provided individualized support to clients, promoting independence and enhancing quality of life.
- Assisted with daily living activities, ensuring comfort and safety for residents.
Education
High School Diploma -
Andrew Jackson Senior High School
Jacksonville, FL06.1994
Skills
- Strong verbal and written communication skills
- Calm decision-making under pressure
- Strong interpersonal skills
- Emergency response training
- Efficient at acquiring new skills
- Adaptability and flexibility
- Strong organizational skills
- Effective problem resolution
- Effective team engagement
Timeline
Direct Support Professional III - Active Treatment
Brenham State Supported Living Center
11.2024 - Current
DSP III
Brenham State Supported Living Center
04.2024 - 11.2024
DSP II
Brenham State Supported Living Center
01.2024 - 04.2024
Co-Owner
Texas State Auto Title and Consultant Services
05.2022 - 01.2023
Home Manager
Brenham State Supported Living Center
02.2009 - 01.2022
(Temp) Customer Service Representative
BNY Mellon
11.2008 - 01.2009
Direct Support Professional
Brenham State School
04.2008 - 10.2008
High School Diploma -
Andrew Jackson Senior High School