Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TAMIKA HATCHER MORRIS

Chesapeake,VA

Summary

Implementation Consultant at ADP specializing in client onboarding and relationship management. Demonstrated success in process improvement and communication strategies, enabling clients to optimize product utilization. Proficient in Salesforce and Six Sigma Lean methodologies, driving long-term success through strategic collaboration and training.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Implementation consultant

ADP
Norfolk, VA
07.2022 - Current
  • Partner with clients after a sale and enable the first interaction between clients and ADP’s payroll and HR products is positive.
  • Create exceptional onboarding experiences by building relationships and implementing each product or service to ensure client achieve long term success.
  • Help clients develop the skills and confidence to use ADP products with ease through teachings, communication and relationship-building.
  • Collaborate with ADP sales and client project team members to ensure communication and client concerns and needs are resolved and met.
  • Work on multiple time-sensitive projects and follow-up items simultaneously and communicate essential information with clients and fellow team members.
  • Independently adhere to a daily schedule, organize assigned deals with a high volume of inbound/outbound calls.

Technical Documentation Coordinator

Flow Serve
Chesapeake, VA
11.2017 - Current
  • Customized, maintained and submitted documentation required by promised date.
  • Organized, maintained and tracked documentation through Windchill PLM platform computer database or hard copy in compliance with business standards.
  • Developed and maintained procedures and standards for document development production, approval, distribution and amendment.

Subject Matter Expert (SME) for Windchill 2.0

Flow Serve
Chesapeake, VA
01.2018 - 06.2022
  • Trained site users on Windchill PLM platform used to access and manage documentation, projects and team workflows.
  • Partnered with windchill engineers to understand business requirements, developed and deployed PLM enhancements/functionality to meet business goals and training requirements.
  • Collaborated with engineers, system documentation teams and cross-functional Flowserve teams globally to coordinate projects and enhancements, to test software, and to troubleshoot software issues.
  • Created, implemented and improved new and existing process workflow methods to meet business needs.

Customer Advisor

parallon Business Solutions (HCA)
Richmond, VA
05.2016 - 08.2017
  • Utilized excellent communication and organizational skills to assist customers with insurance details, billing inquiries, payments and claims in a timely manner.
  • Applied policies accurately to find root causes to problematic accounts and escalated for further attention.
  • Trained and coached new incoming employees in software systems and job duties.

Administrative Assistant - Residence Life & Housing, Student Integrity & Conduct, Virginia Union College for African American Men-VCAAM

Virginia Union University
Richmond, VA
11.2014 - 04.2016
  • Utilized effective interpersonal & conflict management skills to counsel and coach students with adapting to college/life away from home and room-mate disputes.
  • Demonstrated strong organizational skills through recording minutes, maintaining Director’s calendar and keeping office files up to date through Microsoft utilities.
  • Interviewed, trained, supervised, and gave constructive actionable feedback to work study students in administrative duties.

Member Service Representative - Call center

Visiting Nurse Service of New York
New York, NY
11.2011 - 08.2014
  • Utilized conflict management and critical thinking skills to resolve customer complaints.
  • Created a positive customer experience for patients through exceptional communication and people skills.
  • Demonstrated excellent organizational skills through management of high daily call volumes and maintained member-related records.

Business Service Coordinator

Visiting Nurse Service of New York
New York, NY
05.2012 - 05.2013
  • Trained and coached new employees in software systems and job duties.
  • Used analytical and critical thinking skills to resolve customer service issues.
  • Worked as an effective team member by providing administrative and clerical support and communicated information data with other team members.

MD Orders Clerk

Visiting Nurse Service of New York
New York, NY
11.2011 - 05.2012
  • Entered, sorted, mailed MD orders to designated physicians within set timeframes.
  • Responsible for incoming and outbound phone calls, faxes and mail as assigned.
  • Maintained flexibility by relieving staff in other areas as assigned.

Education

Masters - Psychology with Emphasis in Life Coaching

Grand Canyon University
Phoenix, AZ
07.2017

Bachelor of Science - Business Management

Eastern Nazarene College
Quincy, MA
08.2009

Skills

  • Salesforce
  • Henry
  • Workforce now
  • Six Sigma Lean certification
  • People-driven management
  • Client-focused approach
  • Process improvement
  • Coaching and training
  • Facilitation skills
  • Problem solving
  • Effective communication
  • Interpersonal skills
  • Organizational abilities
  • Continuous improvement initiatives
  • Human resources management
  • Windows environment proficiency
  • Microsoft Office suite expertise
  • Windchill PLM knowledge

Certification

Six Sigma Lean Certification, Flowserve Corporation, 10/20

Timeline

Implementation consultant

ADP
07.2022 - Current

Subject Matter Expert (SME) for Windchill 2.0

Flow Serve
01.2018 - 06.2022

Technical Documentation Coordinator

Flow Serve
11.2017 - Current

Customer Advisor

parallon Business Solutions (HCA)
05.2016 - 08.2017

Administrative Assistant - Residence Life & Housing, Student Integrity & Conduct, Virginia Union College for African American Men-VCAAM

Virginia Union University
11.2014 - 04.2016

Business Service Coordinator

Visiting Nurse Service of New York
05.2012 - 05.2013

Member Service Representative - Call center

Visiting Nurse Service of New York
11.2011 - 08.2014

MD Orders Clerk

Visiting Nurse Service of New York
11.2011 - 05.2012

Masters - Psychology with Emphasis in Life Coaching

Grand Canyon University

Bachelor of Science - Business Management

Eastern Nazarene College

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