Tamika Henderson
Waldorf,MD
Summary
Professional with significant experience in administrative support and office management. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Administrative Assistant III
Maryland-National Capital Park And Planning Commission
08.2016 - Current
- Human resource management: Prepare, process, and maintain confidential personnel actions, performance evaluations, support recruitment processes, scheduling interviews, Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Finance management: Prepare, process and track purchasing documents to include: requisitions, purchase card requests, purchase orders, invoices and contracts
- Process check requests to include consultant invoices and employee reimbursements.
- Coordinate and schedule meetings and conference calls to optimize scheduling of senior staff.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Associate
Capital One Bank N.A
04.2013 - 07.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions andprovided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
Receptionist
Hobsons, Inc.
02.2012 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted orders to maintain stock levels.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Made travel arrangements for and created expense reports for executive staff.
Front Desk Clerk
Maryland-National Park And Planning Commission
06.2007 - 09.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected tuitions, fees, and payments.
- Used internal software to process reservations and class registration.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Process and review seasonal employee time and attendance
- Maintain and reconcile financial records to track expenditures
- Created flyers for classes and activities
Education
Associate of Science - Business Administration
College of Southern Maryland
La Plata, MD01-2027
High School Diploma -
Northwestern High School
Hyattsville, MD06.1997
Skills
- Inventory systems
- Office management
- Human resources management
- Employee training
- Financial management
(purchasing, invoicing, and contracting, expense reports and check requests) - Planning Board support
- Scheduling and calendar management
- Dedicated team player
Accomplishments
- 10 Year Anniversary with the Planning Department 8/2025
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events.
- Awarded "Unsung Hero" for delivering outstanding administrative support.
- Investigated, identified and reconciled account discrepancies totaling $[Amount] in company savings.
Affiliations
- Member, International Association of Administrative Professionals (IAAP)
Unsung Hero Award
Nominated by the Community Planning Division.
Timeline
Administrative Assistant III
Maryland-National Capital Park And Planning Commission
08.2016 - Current
Customer Service Associate
Capital One Bank N.A
04.2013 - 07.2014
Receptionist
Hobsons, Inc.
02.2012 - 12.2013
Front Desk Clerk
Maryland-National Park And Planning Commission
06.2007 - 09.2010
Associate of Science - Business Administration
College of Southern Maryland
High School Diploma -
Northwestern High School
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