Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika Herbert

Pahrump,United States

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Terribles Road House. Proven ability to enhance guest relations through strong multitasking and complex problem-solving skills. Recognized for maintaining high satisfaction ratings and efficiently managing seating arrangements, contributing to a positive dining atmosphere.

Overview

11
11
years of professional experience

Work History

Restaurant Hostess

Terribles Road House
07.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Shopper

Instacart
05.2021 - 12.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Verified each item matched order sheet's description.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Warehouse

Target Logistics
10.2018 - 08.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Warehouse

Fallas Paredes
10.2015 - 02.2016
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Warehouse

P&G Warehouse
09.2014 - 10.2015
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

General -

University High
Los Angeles, CA
06.1997

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Complex Problem-solving
  • Table bussing
  • Guest relations
  • Supply restocking
  • Menu memorization
  • Sales and marketing
  • Efficient seating
  • Reading comprehension
  • Table setting arrangements

Timeline

Restaurant Hostess

Terribles Road House
07.2024 - Current

Shopper

Instacart
05.2021 - 12.2023

Warehouse

Target Logistics
10.2018 - 08.2020

Warehouse

Fallas Paredes
10.2015 - 02.2016

Warehouse

P&G Warehouse
09.2014 - 10.2015

General -

University High

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Tamika Herbert