Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
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Tamika Holloman

McDonough,GA

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Work Lead

PNC
06.2012 - 07.2023
  • Managed 20+ employees
  • Handled all customer issues and resolved their problems quickly and efficiently
  • Knowledge of values of the practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customer solutions
  • Understanding of effective communication concepts, tools, and techniques: ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
  • Ability to manage multiple objectives, projects, groups, or activities while making effective judgments of prioritizing
  • Utilize updated systems/or workstations, PC data entry(alphanumeric-numeric) clients remittances, process checks in high production critical deadline environment
  • Review, track and report on key clinic performance measures
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Operations Specialist

PNC
09.2008 - 09.2012
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Motivated and trained employees to maximize team productivity.
  • Tracked and analyzed reports to determine needed improvements.
  • Conducted regular reviews of operations and identified areas for improvement.

Operations Analyst

PNC
06.1999 - 08.2006
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.

Education

Bachelors - Healthcare Management

University of Phoenix
Atlanta, GA
09.2013

Skills

  • Microsoft Office Proficient
  • Revenue Generation
  • Inventory Management
  • VICOR Technology system proficient
  • Scheduling and Planning
  • Operational Efficiency
  • Logistics Management
  • Employee Development
  • Proficient in Microsoft Office
  • Adaptability and Flexibility
  • Effective Communication
  • Task Prioritization

Accomplishments

  • Collaborated with team of 5 in the development of Operation Wildfire.
  • Achieved success by completing customer implementations with accuracy and efficiency.
  • Supervised team of 20+ staff members.
  • Resolved product issue through consumer testing.

Certification


  • Data Analytics certification - In progress

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Timeline

Operations Work Lead

PNC
06.2012 - 07.2023

Operations Specialist

PNC
09.2008 - 09.2012

Operations Analyst

PNC
06.1999 - 08.2006

Bachelors - Healthcare Management

University of Phoenix

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Tamika Holloman