Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tamika Holmes

Tamika Holmes

Smyrna,GA

Summary

Experienced healthcare access professional with over 20 years of progressive experience in patient registration, Financial counseling, and Emergency Department operations. Proven leadership skills as a Registration Coordinator and Lead Registration Associate, with a strong background in Outpatient Imaging and Healthcare settings. Adept at training staff, managing patient intake processes, and ensuring high standards of customer service and compliance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Registration Associate (Outpatient Imaging)

Piedmont HealthCare
Atlanta, GA
06.2019 - Current
  • Conducted face-to-face interviews to register patients and gather demographic, insurance, and medical data using EPIC
  • Processed payments for services, including co-pays and deductibles.
  • Schedule outpatient X-Ray appointments via Book-it, create estimates for same-day service.
  • Transcribed orders for Outpatient Imaging services
  • Monitored waiting areas to maintain comfort and safety for patients and visitors.
  • Facilitate patient enrollment in Mychart

Lead Registration Associate (Emergency Department)

Children's Healthcare of Atlanta
Atlanta, Georgia
08.2014 - Current
  • Assisted in training new staff members on registration processes and procedures.
  • Performed administrative tasks such as filing, faxing, and photocopying as requested by management team members.
  • Monitored front desk area during peak times to ensure proper coverage at all times.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Complete Quality Audits for employees to provide constructive feedback and coaching.
  • Facilitate patient enrollment in Mychart

Patient Access Coordinator (Emergency Department)

Children's Healthcare of Atlanta @ Hughes Spalding
Atlanta, Georgia
05.2006 - 08.2014
  • Greeted patients and visitors in a courteous and professional manner.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information using Siemens OAS Gold / EPIC.
  • Confirmed patient demographics, collected copays and verified insurance.
  • Scanned documents into electronic medical records system.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Patient Financial Counselor

Hughes Spalding Children's Hospital
Atlanta, GA
09.2005 - 05.2006
  • Evaluated patient eligibility for state, local, and federal assistance initiatives.
    Distributed Grady cards to self-pay patients who did not meet program requirements.
  • Facilitated bed assignments for Direct Admits and Admissions transitioning from Emergency Department to Inpatient floor.
  • Assessed financial status of patients admitted on inpatient floor and in emergency department to determine need for financial assistance.

Patient Access Representative Emergency

Hughes Spalding Children's Hospital
Atlanta, Georgia
06.2004 - 09.2005
  • Conducted bedside interviews to register patients and gather demographic, insurance, and medical information using Siemens OAS Gold.
  • Facilitated effective communication by managing phone call flow within Emergency Department operations.
  • Managed EMS phone calls through transmitter and directed to charge nurse
  • Facilitated breakdown of charts for Medical records pick-up.
  • Performed reconciliation measures, confirming completion of all patient discharges by end of night.
  • Facilitated patient discharges from system utilizing encounter forms and diagnosis codes

Outpatient Registration Clerk (Pool)

Grady Health System
Atlanta, Georgia
03.2002 - 05.2004
  • Check patients in for scheduled Outpatient appointments using Siemens OAS Gold
  • Schedule appointments for follow-up visits as needed.
  • Facilitated patient discharges from system utilizing encounter forms and diagnosis codes
  • Gathered patient charts in preparation for scheduled appointments.
  • Filed charts after patients were discharged from their appointment.
  • Conduct chart purging on a monthly basis
  • Covered various areas throughout Med/Surg areas.

Sales Associate Key Holder

Payless Shoes Source
Atlanta, Georgia
09.1999 - 03.2002
  • Delivered exceptional customer service through direct engagement with customers.
  • Executed cashier duties, including payment acceptance and accurate change issuance.
  • Processed transactions efficiently using point-of-sale system.
  • Handled returns, exchanges, and refunds per company policies.
  • Reconciled daily sales receipts with cash drawer for accuracy.
  • Conducted opening and closing procedures for cash registers, ensuring balanced drawers.
  • Arranged merchandise displays to enhance visual appeal and promote sales.
  • Maintained organized stockroom and ensured store cleanliness throughout.

Preschool Teacher's Aide

Ben hill Christian Academy
Atlanta, Georgia
08.1998 - 06.1999
  • Assisted lead teacher with daily classroom activities to enhance student engagement.
  • Fostered a positive learning environment by collaborating with teachers and staff.
  • Monitored student behavior, supervised playground activities, and enforced safety rules.
  • Participated in field trips and community outreach programs for young learners.
  • Engaged with families from diverse cultural backgrounds while ensuring cultural sensitivity.
  • Read stories to children, encouraging active participation in discussions.
  • Supported children during daily activities, including eating, dressing, and toileting.

Education

High School Diploma -

D.M. Therrell High School
Atlanta, GA
06-1999

Skills

  • Patient Registration and admissions
  • Insurance verification and Financial counseling
  • HIPAA compliance
  • Emergency Department operations
  • Staff leadership and training
  • EPIC and OAS Gold system proficiency
  • EPIC Super User
  • Interpersonal communication
  • Microsoft Word
  • Organization and time management
  • Outpatient Imaging operations
  • Appointment scheduling through Book-It

Certification

  • CHAA (Certified Healthcare Access Associate)
  • HFMA Member (Healthcare Financial Management Association)

Timeline

Registration Associate (Outpatient Imaging)

Piedmont HealthCare
06.2019 - Current

Lead Registration Associate (Emergency Department)

Children's Healthcare of Atlanta
08.2014 - Current

Patient Access Coordinator (Emergency Department)

Children's Healthcare of Atlanta @ Hughes Spalding
05.2006 - 08.2014

Patient Financial Counselor

Hughes Spalding Children's Hospital
09.2005 - 05.2006

Patient Access Representative Emergency

Hughes Spalding Children's Hospital
06.2004 - 09.2005

Outpatient Registration Clerk (Pool)

Grady Health System
03.2002 - 05.2004

Sales Associate Key Holder

Payless Shoes Source
09.1999 - 03.2002

Preschool Teacher's Aide

Ben hill Christian Academy
08.1998 - 06.1999

High School Diploma -

D.M. Therrell High School

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