Hi, I’m
Tamika Hunter
Prosper,TX
Summary
Experienced Sales Representative with a strong track record of success in both business-to-business and business-to-consumer sales across various industries. Consistently surpassing sales targets, this candidate has demonstrated the ability to drive business growth and expand territories. In addition to sales expertise, skilled in effectively managing daily operations and cultivating lasting relationships with customers and clients to ensure sustained business growth.
Overview
23
years of professional experience
1
Certification
Work History
Hilton Garden Inn Hotel
Sales Coordinator
02.2021 - Current
Job overview
- Create and implement effective sales strategies to meet hotel revenue targets and market share goals
- Client Relationship Management
- Market Analysis- Analyze market trends and competitor activities to identify new business opportunities and adjust strategies accordingly * Budget Management
- Prepare and manage the sales budget, ensuring efficient allocation of resources
- Reporting- Monitor sales performance and prepare reports for senior management, providing insights and recommendations based on data analysis.
- Work closely with other departments, such as marketing and operations, to ensure a cohesive approach to sales and customer service
- Networking- Attend industry events and networking functions to promote the hotel and establish connections with potential clients
- Delphi Certified
- Perform work duties in accordance with safety and security policies and procedures as well as OSHA and applicable state and federal regulations. Develop sales leads, and respond to sales opportunities in order to maximize revenue.
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
- Managed group blocks and house account.
- Negotiated guest room rates, meeting room rentals, function space and hotel services.
- Conducts tours of the hotel and banquet facilities; entertains qualified potential clients counts for meeting spaces.
- Developed and maintained relationships with key clients in order to produce group and/ or convention business
Hilton Garden Inn
Executive Assistant
12.2018 - 08.2020
Job overview
- Worked remotely and in office assisting Executives
- Trained other TD branches admins with similar job functionalities
- Utilized excel and PowerPoint to create meetings
- Created cooperate level bulletins
- Maintained/ordered office supplies
- Interviewed and assisted with hiring process
- Filing important documents
- Scheduled travel for the Executives
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Used advanced software to prepare documents, reports, and presentations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Hilton Garden Inn
Assistant General Manager
01.2017 - 12.2018
Job overview
- Assigns duties to ensure adherence to hotel policies and established operating procedures
- Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations
- Receives and resolved or assists the General manager in resolving guest complaints and service recovery process
- Assist the GM in in all aspects of business planning
- Performs daily, weekly and monthly property inspections
- Ensures property, grounds, physical plant and work areas maintained to standard
- Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilled of special event need
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Hilton Garden Inn
Front Office Manager
05.2013 - 12.2017
Job overview
- Daily Static Report
- AP and Invoices
- Ensure Guest Satisfaction is Exceeded
- Review SALT Reviews daily
- Service Recovery Points
- Implement Improvement Plans
- Training
- Scheduling
- Conduct Front Office Meetings - once a month
- Cover Shifts when needed
- Experienced with AM/PM/Night Audit Shifts
- Business Center Oversight
- Oversee Opaque Bookings
- Fix billing issues
- Responsible for a team of 6
- Assist General Manager
- Assist DOS with tasks, phone calls, event details, input rooming lists
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Hampton Inn
Front Office Manager
02.2008 - 12.2012
Job overview
- Responsible for a team of 10
- Assist General Manager
- Responsible for breakfast set up and execution daily
- Conduct Front Office Meetings - once a month
- Point of Contact for Guest Complaints - Ensure Satisfaction is Met
- Assist Director of Sales: responsible for arranging site inspections, ensuring the meeting space is accurately set, event contact
Visiting Nurses
LPN
02.2005 - 04.2008
Job overview
- Oversee the home health aides
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained patient vital signs and input/output measurements from inpatients.
- Cared for wounds, provided treatments, and assisted with procedures.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with admissions, appointments, transfers, and discharges.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Bayada Home Healthcare
LPN
08.2002 - 01.2005
Job overview
- Oversee the home health aides
- Administer medicine
- Execute daily tasks of the day: dressing, cleanliness, bandages, monitor overall health
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
Education
Brookdale Community College
Licensed Practical Nurse
08.2002
Freehold Boro High SchoolFreehold, NJ
High School Diploma
06-2000
University Overview
- Completed AP course in: Physics I: AP US History AP Composition
- Professional Development: Learning new Techs: Effectiveness: Standards&Strategies :Business
- 4.0 GPA
- Ranked in Top 20% of class
- Member: Creative writing: Political Club: Drama Club: Tutoring Club
Skills
- Microsoft Word
- Excel
- Power Point
- Training program development
- Market research
- Account management
- Event planning
- Upselling strategies
- Customer engagement and support
- Sales strategy development
- Performance tracking
- Prospecting skills
- Strategic planning
Certification
LPN
Timeline
Sales Coordinator
Hilton Garden Inn Hotel
02.2021 - Current
Executive Assistant
Hilton Garden Inn
12.2018 - 08.2020
Assistant General Manager
Hilton Garden Inn
01.2017 - 12.2018
Front Office Manager
Hilton Garden Inn
05.2013 - 12.2017
Front Office Manager
Hampton Inn
02.2008 - 12.2012
LPN
Visiting Nurses
02.2005 - 04.2008
LPN
Bayada Home Healthcare
08.2002 - 01.2005
Brookdale Community College
Licensed Practical Nurse
Freehold Boro High School
High School Diploma
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