Hi, I’m
Tamika Jackson
Medical Billing&Coding and HHA
Philadelphia,PA
Summary
With a proven track record at Patriot Home Health Care, I excel in compassionate caregiving and patient monitoring, enhancing patient well-being by 40%. My expertise in medical charting and emotional support, coupled with a results-driven approach, ensures high-quality care and patient satisfaction.
Overview
8
years of professional experience
Work History
Patriot Home Health Care
Home Healthcare Aide
06.2022 - Current
Job overview
- Improved patient well-being by providing compassionate and attentive personal care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
- Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
- Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
- Promoted patient mobility by helping with physical therapy exercises under the supervision of licensed therapists.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided transportation and appointments management.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Prevented falls and injuries by implementing safety measures within the home environment based on individual risk assessments.
- Administered medication as directed by physician.
- Enhanced patient recovery time by assisting with prescribed exercises and administering medication as directed.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Facilitated timely medical appointments by arranging transportation and accompanying patients when necessary.
- Monitored patient vital signs regularly to detect changes in health status early on and report concerns promptly to healthcare professionals.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted disabled clients to support independence and well-being.
- Developed individual care plans for clients based on specific needs.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided mobility assistance such as walking and regular exercising.
- Scheduled and coordinated medical appointments.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness
Affectionate Reliable Care
Home Healthcare Aide
01.2016 - 06.2022
Job overview
- Improved patient well-being by providing compassionate and attentive personal care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
- Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
- Promoted patient mobility by helping with physical therapy exercises under the supervision of licensed therapists.
- Provided transportation and appointments management.
- Prevented falls and injuries by implementing safety measures within the home environment based on individual risk assessments.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Transported clients for medical and personal outings.
Hahnemann Hospital
Front Desk Receptionist
09.2016 - 06.2019
Job overview
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate Degree Medical Billing And Coding from Medical Coding And Billing
University Overview
- Dean's List- December 16,2023
- Relevant Coursework: Medical Terminology and Anatomy
- Professional Development: Why being diverse is important, How not to be bias, and understanding that teamwork makes the dream work
- 4.0 GPA
Frankford High SchoolPhiladelphia, PA
High School Diploma
06.2008
Skills
- Housekeeping tasks
- Dressing and grooming
- Client documentation
- Patient Care
- Transportation Assistance
- Emotional Support
- Patient Monitoring
- Personal Hygiene Assistance
- Bathing Assistance
- Compassionate Caregiving
- Medication organization
- Meal Preparation
- Behavior redirection
- Disability care experience
- Toileting support
- Mobility Assistance
- First aid and safety
- Schedule Management
- Care Plan Management
- Chronic Illness Management
- Medical Charting
- Physical therapy support
- Medical Equipment Operation
- Care plan assessment
- Recording vital signs
- ADL support
- Chronic Disease Management
- Certified Home Health Aide
- Home Health Aide (HHA)
- Appointment Scheduling
- Medical Terminology
- Oncology Care
- Decision-Making
- HIPAA Compliance
- Diabetic Health Management
- Breathing Treatments
- Stroke Patient Care
- Heartsaver CPR AED (CPR AED)
- Blood Glucose Monitoring
- Chronic Pain Management
- Electronic Medical Record Software
Timeline
Home Healthcare Aide
Patriot Home Health Care
06.2022 - Current
Front Desk Receptionist
Hahnemann Hospital
09.2016 - 06.2019
Home Healthcare Aide
Affectionate Reliable Care
01.2016 - 06.2022
Ultimate Medical Academy - Clearwater
Associate Degree Medical Billing And Coding from Medical Coding And Billing
Frankford High School
High School Diploma
Similar Profiles
Cyisha LawrenceCyisha Lawrence
Care Aide at Patriot Home Health CareCare Aide at Patriot Home Health Care
Denise NelsonDenise Nelson
Caregiver at Patriot Home Health CareCaregiver at Patriot Home Health Care
LaNia West-HenryLaNia West-Henry
Home Health Aide at Patriot Home Health CareHome Health Aide at Patriot Home Health Care
Samira WilliamsSamira Williams
Caregiver at Patriot Home Health CareCaregiver at Patriot Home Health Care
Antonio Gray JrAntonio Gray Jr
Weld/Mechanic Instructor at Philadelphia Technician Training InstituteWeld/Mechanic Instructor at Philadelphia Technician Training Institute