Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TAMIKA JEFFRIES

Birmingham

Summary

Dynamic General Manager with a proven track record at Tacala, excelling in strategic planning and team leadership. Expert in operations management, I successfully enhanced sales and profitability while fostering a positive work environment. Skilled in P&L management and customer relations, I consistently achieved goals and built strong client partnerships.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Tacala
09.2017 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Hardee's Restaurant
02.2011 - 09.2017

Managed all aspects of daily operations in a fast food environment.

Developed new procedures to improve inventory and management along with forecasting.

Managed a team of 15 plus employees to ensure high quality customer service to meet the company standards.

Monitored social media reviews and responding to customer complaints and providing free vouchers for dissatisfied customers.

Ordering, managing and budgeting things needed throughout the store.

Assistant Manager

Dollar Tree
06.2007 - 08.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate of Applied Business - Business Administration And Management

Virginia College Birmingham
Homewood
08-2008

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Customer relations
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Administrative skills
  • P&L management
  • Strategic planning
  • Employee development
  • Consistently meet goals
  • Staffing
  • Team oversight

Certification

Phlebotomy (2022)

Timeline

General Manager

Tacala
09.2017 - Current

General Manager

Hardee's Restaurant
02.2011 - 09.2017

Assistant Manager

Dollar Tree
06.2007 - 08.2011

Associate of Applied Business - Business Administration And Management

Virginia College Birmingham
TAMIKA JEFFRIES