Dynamic General Manager with a proven track record at Tacala, excelling in strategic planning and team leadership. Expert in operations management, I successfully enhanced sales and profitability while fostering a positive work environment. Skilled in P&L management and customer relations, I consistently achieved goals and built strong client partnerships.
Managed all aspects of daily operations in a fast food environment.
Developed new procedures to improve inventory and management along with forecasting.
Managed a team of 15 plus employees to ensure high quality customer service to meet the company standards.
Monitored social media reviews and responding to customer complaints and providing free vouchers for dissatisfied customers.
Ordering, managing and budgeting things needed throughout the store.
Phlebotomy (2022)