Tamika Johnson
Patient Care Technician-Senior
Monessen,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Clinical Associate position in medical environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Support Service Associate
J.W. Ruby Memorial Hospital
Morgantown, WV
06.2021 - Current
- Providing support to patient care team as well as directly attending to certain, specified needs of patient.
- Provides patient to and from testing areas and other areas as needed.
- Cleans areas of responsibility utilizing proper procedures. Teamwork oriented.
- Assist in other departments within hospital such as Material Handling Attendant, Housekeeping Assistant, Linen Services Attendant, and Dietetic Assistant.
- Ability to lift up to 60 pounds.
- Positioning and lifting of patients' weighing 50 pounds.
- Ability to stand for entire shift.
- Must be able to work in high stress environment.
- Must possess excellent communication skills (both phone and personal).
- Demonstrated respect, friendliness, and willingness to help.
Customer Service Associate
Spectrum Optical LLC
Morgantown, WV
12.2020 - 06.2021
- Demonstrated items to customers and created customer awareness, interest and sales.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with special order requests, and arranging merchandise pick-up.
- Copy all supporting documents needed for billing insurances (i.e. ID and insurance cards) and verify patients' charts with up-to-date information.
- Dispense contact lenses and various materials to patients.
- Communicate with Opticians and Technicians when patient is ready to be seen.
- Ensure that all clinic procedures comply with HIPPA rules and regulations.
- Verify patient insurance eligibility and calculate patient responsibility.
- Schedule and confirm appointments.
- Help guide patient to dispensary and prepare them for scheduled exam.
- Ensure that all authorizations have been obtained and entered into system.
- Additional duties may be assigned at Management's discretion.
- Maintained highest call volume for two consecutive months.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Developed and actualized customer service initiatives to decrease wait times
Deli Associate
Walmart
Morgantown, WV
06.2020 - 12.2020
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Created appealing food arrangements for party trays and specialized orders.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Opened new inventory and rotated stock by dates to maintain freshness.
- Calculated total items needed to assemble party trays and placed orders for inventory.
Assistant General Manager
Sonics Drive In
Morgantown, WV
09.2019 - 06.2020
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Motivated, trained and disciplined employees to maximize performance.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Report guests complaints to immediate supervisor and assist in resolving issue.
- Immediately and respectfully responds to guests requests.
- Ability to stand during duration of shift.
- Making sure staff is following proper handwashing procedures.
- Directs and assign drive-in restaurant employees as needed to ensure shift is properly staffed and operated efficiently.
- Mentored and motivated team members to achieve challenging business goals.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Prep Cook
The Cheesecake Factory Restaurant
Tacoma, WA
11.2016 - 07.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Trained and assisted new kitchen staff members.
- Washed, peeled, cut fruits, and vegetables in advance to save time on food preparation.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Organized with a great attention to detail.
- Maintain regular and punctual attendance.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Baker/Training Coordinator
Texas Roadhouse Restaurant
Clarksville, TN
10.2013 - 08.2016
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Decreased training time by designing effective new training programs.
- Assisted with working with hostess by greeting, seating, and thanking guests.
- Clean all work areas, equipment, utensils, dishes, and silverware and ensure they are stored appropriately in accordance within guidelines of restaurant.
- Ensuring that all food products are all properly stored and rotated by sell by date.
- Worked with central management to identify, plan, align and address training needs.
- Compiled training handbook and related course materials.
- Trained and mentored 6 new personnel hired to fulfill various roles.
Culinary Assistant
Cheddar's Casual Cafe
Clarksville, TN
05.2013 - 10.2013
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Coordinated menus and ordered necessary items to prepare food for medical requirements.
- Adhered to procedures in preparing food items.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Examined portioning and garnishing of completed food order before server accepted order for delivery.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
Restaurant Shift Manager
Burger King
Clarksville, TN
05.2005 - 05.2013
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Communicated with health inspectors during inspections and resolved issues found.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Monitored employee food handling, safety and uniform requirements.
- Checked and monitored inventory levels to reorder items.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained back-up associates and led crew members in managing operations of storefront.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managing cost within the shift by controlling overtime and by identifying other unnecessary cost.
- Following all operational procedures for cash handling, health and safety, and security to ensure the well-being of self, staff, and customers at all times.
- Following proper handwashing when changing job positions and following cross contamination.
- Overlooked Employee Of The Month Program
- Kept employees operating productively and working on task to meet business and customer needs.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Education
High School Diploma -
South Puget Sound Community College
Olympia, WA12.2016
Skills
- Service recommendations
- Account management
- Database Management
- Receiving support
- Complaint resolution
- Stock management
- Retail store support
- Multi-line phone talent
- Money handling abilities
- Professional telephone demeanor
- Service team support
- Customer service support
- Service and supply support
Certification
Serv Safe Certification 4/4/2020-4/4/2025
American Heart Association CPR and AED Program 02/19/2023-02/2026
Reading, Traveling, Puzzles, Museums
I enjoy spending my free time visiting local bookstores and getting lost in the adventure of stumbling across a new author. Traveling to museums locally to learn about the town's history and how it was created. What the town/city may be famous for, and what food dish is popular during holiday's.
My passion for putting puzzles together has become a new hobby that I just recently started as well all have been dealing with the pandemic. I have even went as far and gluing them together on a puzzle board and getting it framed that I may be able to hang in my sewing room for wall art.
Timeline
Support Service Associate
J.W. Ruby Memorial Hospital
06.2021 - Current
Customer Service Associate
Spectrum Optical LLC
12.2020 - 06.2021
Deli Associate
Walmart
06.2020 - 12.2020
Assistant General Manager
Sonics Drive In
09.2019 - 06.2020
Prep Cook
The Cheesecake Factory Restaurant
11.2016 - 07.2019
Baker/Training Coordinator
Texas Roadhouse Restaurant
10.2013 - 08.2016
Culinary Assistant
Cheddar's Casual Cafe
05.2013 - 10.2013
Restaurant Shift Manager
Burger King
05.2005 - 05.2013
High School Diploma -
South Puget Sound Community College
- Heart saver First Aid CPR AED Program 9/22/2021-09/2023
- West Virginia Food Handler Safety Course 8/14/2019-8/14/2022
- Serv Safe Certification 4/4/2020-4/4/2025
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