Summary
Overview
Work History
Education
Skills
Timeline
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Tamika Jones

Sacramento,CA

Summary

Energetic and passionate about promoting lasting customer/member satisfaction by delivering excellent service and unparalleled support. Proficient in the best customer/member service, best practices and related options.

Overview

3
3
years of professional experience

Work History

Team Lead /Customer Service Manager

Walmart
12.2022 - Current
  • Responded to customer requests for products, services and company information.
  • Managed time and effectively replaced damaged and missing products.
  • Stocked shelves and managed inventory.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to management.
  • Made work schedules and corrected schedules for employees.
  • Audited registers and verified large deposits.

Customer Service Representative

Health Net / Aston Carter
06.2022 - 09.2022
  • Answered incoming calls from from customers, verifying insurance eligibility, and coverage.
  • Accepted payments via phone to pay for customers with Medicare Supplement Plans.
  • Requested for Health Insurance cards be mailed out to customers.
  • Submitted grievances for customers when needed.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Gathered information about claims for medical offices.
  • Issued information on PCP's and PPG's for customers looking to change their primary care physician or their medical group.
  • Maintained patient confidentiality in accordance with HIPAA regulations.

Team Lead

Walmart
11.2021 - 06.2022
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Used in-store system to locate inventory and place special orders for customers.

Bank Teller

Golden 1 Credit Union
03.2021 - 11.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Education

High School Diploma -

CKMcClatchy High School
Sacramento, CA
06.1994

Skills

  • Leadership
  • Money Handling Abilities
  • Managing Multiple Tasks
  • Call Center Operations
  • Customer Service/Member Service
  • Active Listening
  • Communication Skills
  • 10-Key

Timeline

Team Lead /Customer Service Manager

Walmart
12.2022 - Current

Customer Service Representative

Health Net / Aston Carter
06.2022 - 09.2022

Team Lead

Walmart
11.2021 - 06.2022

Bank Teller

Golden 1 Credit Union
03.2021 - 11.2021

High School Diploma -

CKMcClatchy High School

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Tamika Jones