Trenitka Wilson
Jacksonville,FL
Summary
Proven Property Manager with a track record of enhancing tenant satisfaction and retention at Eureka Gardens Apartments. Skilled in customer service and property management, adept at resolving tenant issues, and improving operational efficiencies. Demonstrated leadership in coordinating team efforts and streamlining processes, significantly contributing to a positive living environment and community.
Offering blend of strong interpersonal skills and proactive approach to managing tasks, eager to learn and grow in property management environment. Brings background in customer service and project coordination, ensuring smooth operations and effective tenant communication. Ready to use and develop organizational and communication skills in Management role.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Vista Landing Apartment's
07.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Property Manager
University Plaza Apartment's
12.2020 - 07.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Property Manager
Duval Park Apartment's
02.2017 - 12.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
Property Manager
Eureka Gardens Apartment's
03.2010 - 01.2017
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Leasing Agent Assistant
University Plaza Apartment
03.2007 - 03.2010
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Maintained a high level of organization within the leasing office, contributing to a professional environment.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
Education
High School Diploma -
Sumter High School
Sumter, SC06-1985
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Property management
- Payment collection
- Lease renewals
- Exceptional oral and written communication skills
- Eviction procedures
- Administrative support
- Multi-family property management
Timeline
Assistant Manager
Vista Landing Apartment's
07.2022 - Current
Property Manager
University Plaza Apartment's
12.2020 - 07.2022
Property Manager
Duval Park Apartment's
02.2017 - 12.2020
Property Manager
Eureka Gardens Apartment's
03.2010 - 01.2017
Leasing Agent Assistant
University Plaza Apartment
03.2007 - 03.2010
High School Diploma -
Sumter High School
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