Summary
Overview
Work History
Education
Skills
Timeline
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Tamika Jones-Olaoye

Dorchester,MA

Summary

For over 10 years, I have enhanced my career by taking on key management roles. I am a highly-motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills working effectively unsupervised and quickly mastering new skills. Notwithstanding, I am a hardworking employee with customer service, multitasking and time management abilities extremely devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

General Manager of Food Service

Suya Joint, Inc
Boston, MA
08.2020 - Current
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Trained and mentored up to 4 new employees each quarter.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.

Administrative Assistant III

Committee for Public Counsel Services
Boston, MA
06.2000 - 12.2020
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Drove customer feedback to deliver information to management for corrective action.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.

Education

Some College (No Degree) - Hospitality Administration And Management

Bay State College
Boston, MA

Skills

  • Customer Service
  • Operations Management
  • Team Development
  • Staff Supervision
  • Price Negotiation
  • Problem-Solving
  • Work Planning and Prioritization
  • Critical Thinking
  • POS Terminal Operation
  • Collaboration and Teamwork

Timeline

General Manager of Food Service

Suya Joint, Inc
08.2020 - Current

Administrative Assistant III

Committee for Public Counsel Services
06.2000 - 12.2020

Some College (No Degree) - Hospitality Administration And Management

Bay State College

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Tamika Jones-Olaoye