Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Perfect Attendance For 2 years
Timeline

Tamika Joseph

North Richland Hills ,TX

Summary

Caring, organized and friendly with excellent interpersonal skills. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Caregiver

Blessing Healthcare Services
06.2014 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Customer Service Associate

Iqor
10.2017 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Customer Service Representative

Staff Management
05.2015 - 06.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

GED -

Cedar Valley College, Lancaster, TX
05.2010

Skills

  • Upbeat and Positive Personality
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset

Accomplishments

  • To be filled out by the employer 6
  • Date hired: 8
  • What type of job does or did this person have? 9
  • This job is or was (mark all that apply): Full Time 10
  • Average hours per pay period: 11
  • Rate of pay: $ 12
  • How often paid: 1
  • Company or employer name: Benson Momah - Blessing Health Care 2
  • Company or employer address - street, city, state, ZIP: 3
  • Employee name (as shown on your records): 4
  • Employee address (as shown on your records) - street, city, state, ZIP: 5
  • Is or was this person your employee?
  • Yes
  • No
  • If no: Stop here - sign and date the bottom of this form and return it
  • If yes: Answer all the questions below
  • If a question doesn't apply, write "N/A." 7
  • Date of first check: per:
  • Hour
  • Daily
  • Twice a month 13
  • Does or did this person get overtime pay?
  • Once a week
  • Once a month
  • Day 14
  • FICA or FIT withheld
  • Yes
  • No 15
  • Is or was this person on leave without pay
  • Yes
  • Yes - often
  • If yes: What is the current value
  • 17
  • Does your company offer health insurance
  • Yes
  • Employer -sign here 21
  • Does this person still work for you
  • Yes
  • If no:
  • Date separated:
  • Date of last check sent:
  • Texas Health and Human Services Commission
  • Case number :
  • No
  • If yes: Start date of leave:
  • End date of leave: 16
  • Does this person have a profit sharing or pension plan
  • Yes No
  • Part time
  • Date pay
  • Date Actual Gross pay amount period ended received hours (before taxes taken out)
  • No
  • No
  • Week
  • If yes: This person is:
  • Not enrolled
  • Enrolled with family members
  • FUN
  • If yes: Name of insurance company: 18
  • Do you expect any changes to the facts above within the next few months
  • Yes
  • Date 1015828426
  • Permanent
  • Every 2 weeks
  • Other:
  • Yes - rarely
  • Month
  • If yes: Explain what will change: 19
  • On this chart, list all money this person got from jobs or training (Need more room
  • Add pages with the same facts):
  • Reason for separation:
  • Job
  • Other pay (include tips, commissions and bonuses)
  • Employer - read, sign, and date:
  • I confirm that this information is true and correct to the best of my knowledge:
  • No 20
  • If you entered an amount in the "Other pay" column on the chart, tell us when and how often this person gets this other pay:
  • Temporary
  • Title
  • No - never
  • Enrolled for self only
  • Gross amount of last check sent: $
  • EITC Advance amount
  • Total Pretax
  • Contributions
  • T-01028-0688717947
  • Phone number
  • H1028 03/2021
  • Page 2

Certification

  • PCA - Personal Care Aide

Perfect Attendance For 2 years

The person I am I don't like being late missing days i received a 40 inch television at my old job and a 500 visa gift card for being ontime and not missing days for 2 years

Timeline

Customer Service Associate - Iqor
10.2017 - 05.2021
Customer Service Representative - Staff Management
05.2015 - 06.2015
Caregiver - Blessing Healthcare Services
06.2014 - Current
Cedar Valley College - GED,
  • PCA - Personal Care Aide
Tamika Joseph