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Tamika Kelsey
Brandon,FL
Summary
Dedicated professional specializing in patient care and administrative support within healthcare environments. Proven ability to manage appointment scheduling, coordinate patient services, and develop care plans while maintaining accurate records. Strong commitment to fostering collaboration and adapting to diverse challenges, consistently demonstrating a robust work ethic and effective independent capabilities.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Receptionist/HHA
COMPASSROSE OF BRANDON
Brandon, FL
05.2026 - Current
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Maintained accurate patient records using electronic health systems.
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and maintained calendar for office staff.
Director
Simmons Child World
Brandon, FL
08.2022 - Current
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
Assistant Director
Kids R Tops
BRANDON, FL
01.2009 - 08.2022
- Resolved customer issues with knowledgeable, friendly service, enhancing overall satisfaction.
- Developed creative solutions to customer problems, further elevating satisfaction levels.
- Improved work processes and trained team members, fostering a collaborative environment.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Customer Service Department
Aorica
Arkansas City, AR
10.2020 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer requests and inquiries to enhance overall satisfaction.
- Demonstrated strong telephone etiquette by managing challenging calls with professionalism.
- Executed oral and written directions promptly to ensure operational efficiency.
Education
Associate of Arts -
St. Petersburg College
Clearwater, FL06-2019
Skills
Certification
- ADRD TRAINING
- CPR/FIRST AID
- Home Care Aide (HHA)
Timeline
Receptionist/HHA
COMPASSROSE OF BRANDON
05.2026 - Current
Director
Simmons Child World
08.2022 - Current
Customer Service Department
Aorica
10.2020 - 03.2022
Assistant Director
Kids R Tops
01.2009 - 08.2022
Associate of Arts -
St. Petersburg College