Summary
Overview
Work History
Education
Skills
Personal Information
Projects
Timeline
Generic

Tamika Lang

Lexington,KY

Summary

Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring 22 years of related experience to a challenging new role.

Overview

12
12
years of professional experience

Work History

Accounts Payables & Receivables Manager

Pilot.com
09.2019 - 10.2023
  • Manage, coach and train team of 16 across the AP and AR verticals
  • Hiring Manager - developed recruiting assessments and interviewing protocol
  • New hire training development - 5 week Flight School for both AP and AR
  • Product Development - Solely responsible for the development of the AP and AR Extended Services provided to Pilots Bookkeeping clients
  • Client acquisition scoping guidelines
  • Program Management
  • Client Onboarding, Success Management
  • Manage 1099 Process
  • Leadership Planning and cross-functional collaboration.
  • Improved cash flow for the company through efficient management of accounts receivable, timely billing, and diligent follow-up on past-due amounts.
  • Conducted regular audits of accounts receivable processes, identifying areas for improvement and implementing necessary changes.
  • Provided training and mentorship to new hires in the accounts receivable department, ensuring consistent levels of expertise across the team.
  • Established strong communication channels between accounts receivable and other departments, fostering collaboration on shared objectives such as revenue generation and customer relations.
  • Supported financial director with special projects and additional job duties.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Maintained a thorough understanding of relevant industry regulations and ensured compliance with all applicable laws relating to credit extension, collections practices, and customer privacy protection.
  • Reduced outstanding accounts receivable by implementing effective collection strategies and close monitoring of overdue invoices.

Accounts Payables Specialist

Dentsu Aegis
10.2018 - 09.2019
  • Timely; Accurately Delivering High Volume Media Vendor Payables
  • Research & Resolve Processing Issues
  • Process Improvement Specialist
  • Vendor and Customer Communication
  • SLA Management.
  • Streamlined accounts payable processes by implementing efficient invoicing and payment tracking systems.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Improved cash flow management by negotiating favorable payment terms with suppliers.
  • Collaborated with procurement team to resolve discrepancies between purchase orders and invoices received.
  • Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
  • Trained junior staff members in accounts payable procedures, increasing overall department efficiency.
  • Liaised with other finance functions such as treasury, tax, and payroll to ensure proper allocation of expenses across budgets and ledgers.
  • Assisted in automating repetitive tasks within the accounts payable function, resulting in increased productivity levels throughout the department.

Billing Clerk

Royal Oak Ford
01.2017 - 09.2017
  • New; Used & Lease Purchase Document Specialist
  • Inventory Maintenance
  • Loan Approvals
  • Funding Document Closer.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
  • Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
  • Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
  • Contributed to overall revenue growth by identifying trends in unpaid accounts and recommending strategies for improving collections rates.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.

Procurement Assistant

Residex
01.2016 - 01.2017
  • Purchasing for 25 Service Centers
  • Facilitate Continuing Education for Sales & Site Managers
  • Inventory Maintenance
  • Purchasing Educator
  • Vendor Relations Specialist.
  • Streamlined procurement processes by implementing efficient organizational systems and reducing order processing time.
  • Enhanced supplier relations through consistent communication, fostering a positive working relationship and securing better pricing options.
  • Collaborated with cross-functional teams to develop budgets for materials and equipment purchases, promoting fiscal responsibility across departments.
  • Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.

Senior Title Specialist

Credit Acceptance
06.2011 - 09.2014
  • Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
  • Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
  • Streamlined workflow processes for increased productivity through effective team collaboration and organization.
  • Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
  • Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
  • Contributed to company growth by consistently meeting or exceeding performance targets within the title department.
  • Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
  • Championed continuous improvement initiatives, identifying areas of opportunity and implementing effective solutions to optimize departmental performance.
  • Contacted all state Motor Vehicle Department to determine status of pending titles.

Education

BA General Studies -

Eastern Kentucky University
01.2015

Skills

  • Hiring Manager
  • Customer Happiness Specialist
  • Compliance and Policy Development
  • Conflict Resolution
  • Program Development
  • QBO
  • Oracle
  • NetSuite
  • MS Great Plains
  • Google Suite
  • MS Office Suite
  • BILL
  • Stripe
  • Chargebee
  • SAAS Optics
  • Ramp
  • Melio
  • ADP
  • PeopleSoft
  • Gusto
  • Greenhouse
  • Bamboo
  • QMSoftware Payables and Receivables Management
  • Payment Negotiation
  • Customer Relationship Management
  • Interpersonal Skills
  • Financial Reporting
  • Team Leadership
  • Process Improvement
  • Software Proficiency
  • Risk Assessment
  • Compliance Assessment

Personal Information

Title: Accounts Payables and Receivables Manager/Training & Development/Program Management/Financial Operations Lead

Projects

Great Place to Work Committee - planned moral boosting and team building events both on a department and company wide level Assisted with designing company operating system Employee Resource Group Development

Timeline

Accounts Payables & Receivables Manager

Pilot.com
09.2019 - 10.2023

Accounts Payables Specialist

Dentsu Aegis
10.2018 - 09.2019

Billing Clerk

Royal Oak Ford
01.2017 - 09.2017

Procurement Assistant

Residex
01.2016 - 01.2017

Senior Title Specialist

Credit Acceptance
06.2011 - 09.2014

BA General Studies -

Eastern Kentucky University

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