Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Work
Timeline
Generic

Tamika Lewis

Little Falls,NJ

Summary

Product Manager with extensive experience at UPS, specializing in product lifecycle management and cross-functional collaboration. Achieved over 95% defect resolution through strong UAT leadership. Committed to continuous improvement and stakeholder engagement, resulting in significant product enhancements and effective training programs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Product Manager

UPS
Parsippany, NJ
05.2023 - 12.2024
  • Managed full product lifecycle from strategy through release, ensuring alignment with business goals and user needs.
  • Led User Acceptance Testing (UAT) to validate product features and functionality, achieving >95% defect resolution before release.
  • Authored detailed business requirements and user stories with clear acceptance criteria to guide development teams.
  • Prioritized backlog using business value, customer impact, and ROI.
  • Partnered with engineering, design, marketing, and sales to execute product roadmap.
  • Analyzed performance data to identify product enhancements, reducing user-reported issues by 20%.
  • Delivered stakeholder updates on timelines, risks, and key metrics.

Senior Training Manager / Corporate Trainer

AT&T Wireless
Paramus, NJ
01.2012 - 01.2023
  • Designed and facilitated onboarding programs (6–8 weeks) covering product knowledge, technical troubleshooting, and customer experience skills.
  • Directed UAT initiatives for enterprise tools, aligning training content with product launches.
  • Led Diversity in the Workplace training, integrating inclusive practices into curriculum.
  • Implemented Train-the-Trainer framework, upskilling 20+ trainers and standardizing delivery quality.
  • Achieved a 95% learner satisfaction rate by refining content and incorporating feedback analytics.
  • Increased employee performance by 15% through continuous curriculum improvements.
  • Delivered FirstNet and IoT Connected Car training to 100+ employees.
  • Managed Aspire Mentoring Program, supporting 50+ high school students in career development.

Business End User Care Specialist

AT&T Wireless
01.2010 - 01.2012
  • Delivered comprehensive customer support for mobile device issues and service inquiries.
  • Educated customers on device features and available service plans.
  • Assisted in troubleshooting technical problems, guiding customers through effective solutions.
  • Collaborated with team members to resolve complex customer concerns efficiently.
  • Documented customer interactions meticulously using internal tracking systems.
  • Maintained up-to-date knowledge of current promotions, products, and services.
  • Trained new staff on company policies and best practices for customer interactions.

Education

Diploma -

Eastside High School
Paterson, NJ

Certification - Computer Information

Paterson Adult School for Higher Education
Paterson

Coursework - Business Communications

William Paterson University
Wayne, NJ

Skills

  • Product lifecycle management
  • Agile and Scrum methodologies
  • User story creation and backlog prioritization
  • Business requirements and functional specifications
  • Cross-functional collaboration
  • Stakeholder engagement and communication
  • UAT planning and execution
  • Data analytics and performance metrics
  • Training program development and facilitation
  • Diversity and inclusion leadership
  • Change management and risk mitigation
  • Continuous process improvement
  • JIRA and Microsoft TFS
  • Microsoft Teams and Outlook
  • Adobe Analytics and Dynatrace
  • Power BI and SAP
  • SharePoint and Telegence
  • Clarify, Torch, and OPUS
  • Zoom, WebEx, Skype, Google Meet, and Adobe Connect
  • LMS platforms and eLearning tools

Certification

  • Certified Project Management – Agile
  • Certified Product Manager – The Product Management Team
  • Certified Product Owner – Product Planning
  • Agile Fundamentals: User Stories
  • Certified Training Specialist
  • Certified in Adult Learning Theory, ADDIE, and LEAP
  • Certified Virtual Training Delivery
  • Certified Vertical Sales Leader
  • LinkedIn Learning Certifications: Product Strategy, Agile at Scale, Product Communication, Problem-Solving

Volunteer Work

  • Mentorship programs
  • Community outreach

Timeline

Product Manager

UPS
05.2023 - 12.2024

Senior Training Manager / Corporate Trainer

AT&T Wireless
01.2012 - 01.2023

Business End User Care Specialist

AT&T Wireless
01.2010 - 01.2012

Diploma -

Eastside High School

Certification - Computer Information

Paterson Adult School for Higher Education

Coursework - Business Communications

William Paterson University

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