Tamika Lloyd
Irmo,SC
Summary
Bringing over 20 years of Customer Service and Administrative experience to ensure smooth office operations for the organization. Exceptionally talented individual with strong knowledge of modern office practices and ability to maintain accuracy when dealing with high volume tasks. Also ready to utilize strong sales, training, research and data entry ability.
Overview
26
26
years of professional experience
Work History
E-commerce Sales Specialist
Wow! Internet Phone Cable
09.2022 - Current
- As the newest specialist to be hired, I was able to become the top sales agent.
- Liaised with marketing team to create relevant digital communication collateral.
- Organized town halls, executive tours and other communication events.
- Managed internal communications leveraging modern and traditional communication mechanisms.
- Assisted in developing job postings, social media and other external communications.
- Attracted new clients by creating and implementing innovative marketing strategies.
- Exceeded sales 50% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
Sales Chat Representative
Charter Communications, Spectrum
07.2019 - 01.2022
- Provided superior customer service to each customer by utilizing vast knowledge of products and services.
- Responded positively and proactively to rapid change and new processes
- Researched and resolved customer complaints and inquires efficiently and timely
- Multi-tasked between several applications and software
- Earned Top Sales Agent consistently.
- Met and exceeded revenue goals by over 50% converting prospective customers into satisfied, new customers.
- Created and presented media and advertising packages to prospective customers.
- Maintained meticulous client records to promote accurate invoicing and account continuity.
- Always left each customer feeling valued and appreciated.
Personal Care Attendant II
Quality Care
08.2018 - 11.2018
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Search Engine Evaluator
Appen
05.2017 - 03.2018
- Provided rating for well-known search engines
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gave ratings and opinions for adverts.
- Performed duties in accordance with applicable and stringent standards, policies.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
SCANA/South Carolina Electric and Gas
06.1999 - 03.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available services current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Consulted and assisted Builders, Apartment Managers and internal Engineers in a friendly and professional manner.
- Maintained and updated customer records and accounts.
- Trained and mentored new and experienced co-workers.
- Processed and filed small commercial applications received via fax, email and mail.
- Provided technical assistance to customers setting up a Home Energy Display unit.
- Made outbound calls to customers on life-sustaining equipment to ensure safety.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging technician visits
Customer Service Representative
Apac
06.1997 - 06.1999
- Marketed MCI phone service (local and long distance)
- Assisted with billing inquiries and made billing corrections when needed
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Marketing With Digital Marketing Cert - Digital Marketing
Midland Technical College
Columbia, SC05.2025
Skills
- Brand Awareness
- Active Listening
- Customer Support
- Customer Accounts Management
- Payment Processing
- Interpersonal Communication Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Microsoft Office
- Strong Analytical and Problem-Solving Skills
- Microsoft Excel
traveling, singing, painting and watching plays
I enjoy traveling to new places and just having new experiences from time to time. I also love singing, painting, watching plays and participating in team sports.
Timeline
E-commerce Sales Specialist
Wow! Internet Phone Cable
09.2022 - Current
Sales Chat Representative
Charter Communications, Spectrum
07.2019 - 01.2022
Personal Care Attendant II
Quality Care
08.2018 - 11.2018
Search Engine Evaluator
Appen
05.2017 - 03.2018
Customer Service Representative
SCANA/South Carolina Electric and Gas
06.1999 - 03.2016
Customer Service Representative
Apac
06.1997 - 06.1999
Associate of Marketing With Digital Marketing Cert - Digital Marketing
Midland Technical College
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