Tamika Lott

• Produce a risk-based written analysis of customers who require periodic review and escalate to the appropriate CoSA's for file remediation, as needed(CDD, EDD, SDD)
• Works within aggressive timeline to ensure goals are accomplished for KYC Customer Profile reviews
• Participates with internal and enterprise teams on AML/KYC initiatives, workstreams, working groups and projects, as needed
• Identify, review and monitor higher risk customers to minimize risk for the Enterprise
• Conduct periodic reviews of customer profile to ensure accuracy
• Utilize documentary and non-documentary requirements, as appropriate, to be applied to verify the identity of the Customer (CIP)
• May conduct research, analyze and evaluate additional verification via non-documentary methods and notifies CoSA to take reasonable measures to restrict the customer's ability to use, liquidate and/or close the account/covered product (CIP)
• Manage Negative News and PEP screening functions, as appropriate
• Assist in other activities and duties as required to develop, enhance, implement, monitor, and control aspects of BSA compliance for the Enterprise
• Conducted cross-trainings for an analyst, equipping them with the skills to handle both Negative News alerts and the Politically Exposed Person (PEP) process.

• Conduct reviews of client account activity, statements, internet research, and client profile information
• Conduct customer research/transactional analysis
• Conduct screenings on Negative News, SPFs and PEPs
• Conduct regulatory and sanction screenings as well as review domestic consumer cases and support complex periodic review processes
• Escalate unusual activity to the Financial Intelligence Unit (FIU) and assist with escalating potential risk
• Support periodic review triage processes
• Present summarized findings to peers and management, including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work

• Maintained energy and enthusiasm in fast-paced environment
• Assisted customers through inbound and outbound calls
• Independently conduct time-sensitive analysis of alerted transactions for fraudulent and suspicious activity such as Wires, Zelles, and Bill Pays
• Review accounts for App fraud(account opened without persons authorization)
• Place appropriate notes on each account worked
• Blocks and refer accounts for closure, due to fraud

• Analyze processes, claims, documentation and high risk transactions, to ensure compliance with internal company requirements and government regulations
• Analyze documentation to include, total loss coverages, gap or insurance settlement refunds and letters being sent to customers, etc
• Complete a QC scorecard for each review
• Communicate clearly by providing feedback on material deficiencies and identifying inconsistencies
• Make recommendations on procedures to improve performance
• Knowledge with 1OFC, iTOP, Innovis, and LexisNexis

• Served as an escalation and helpline to the call center for security or fraud related events
• Handled highly complex calls related to confirmed fraud and/or suspicious activity and takes appropriate action for resolution as needed
• Completed detailed diagnosis of member inquiries regarding potential identity theft and/or account takeover
• Took appropriate steps to secure member accounts by reviewing Government issued IDs to verify validity
• Provided guidance and education related to identity theft protection and restoration
• Assisted peers with learning new processes
• Reviewed and updated PII information

• Conducted scoring of high risk customer interactions through listening to calls
• Conducted scoring of customer interactions and ensure proper documentation was provided for the Executive Response Unit(Complaints Team)
• Conducted Quality reviews on the Executive Response Units Quality Assurance review team
• Analyzed call monitoring results for call trends
• Contributed to minimizing loss to the bank, by escalating imposter accounts to the fraud department
• Generated reports daily, providing results to management and distributed daily work to my peers
• Applied working knowledge of P&P and regulatory requirements in the scoring and call monitoring
• Ability to represent the department as a SME and assist lower tenured peers with questions that related to the job
• Identified issues, developed and recommended solutions for changes to applicable procedures or processes
• Attended calibration sessions with management to provide feedback and review findings to reduce future errors within the team
• Assisted with SharePoint administration, maintenance and updates

• Reviewed large volume of newly opened accounts to determine fraudulent or suspicious activity
• Investigated unbilled and posted transactions to resolve identity and transactions fraud
• Assisted customers through inbound and outbound calls
• Prepared letters to be mailed to clients to inform them of the status of their accounts
• Demonstrated good judgement and made informed decisions when reviewing checks.

• Performed regulatory/non regulatory internally directed enterprise wide searches of Chase accountholders to locate known or suspected money launderers, terrorists or drug suppliers
• Escalated findings of reviews conducted to determine if a true match to a suspects name, including accountholder screenings and online transactions
• Escalated potential matches of PEPs or OFAC violations to appropriate line of business to ensure enhanced due diligence is performed
• Responsible for prioritizing, maintaining own files and ensuring all deadlines are met

Card Operations Analyst

• Reviewed debit card transactions for suspicious activities and patterns
• Set pin numbers to debit cards
• Submitted credit card applications
• Submitted debit card disputes
• SME, assisting my peers
• Performed UAT testing to ensure department was able to complete job processes with no issues

Customer Service Representative

• Received inbound calls from customers
• Research performed on customers accounts
• SME, assisting my peers
• Performed UAT testing to ensure department was able to complete job processes with no issues