Results-driven professional with over 25 years of experience in telecommunications and technical support seeking a Customer Service Representative position. Proven track record of delivering exceptional customer service, technical expertise, and leadership skills. Excels in problem-solving, team collaboration, and adapting to new technologies. Highly adaptable Mechanic consistently guarantees customers short turnaround times for auto repairs. Focused on quality and customer satisfaction. Detailed understanding of safety mandates and regulations to maintain safe work environment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hi, I’m
Tamika Macklin
Edenton,USA
Summary
Overview
24
years of professional experience
1
Certification
Work History
Self EmployedEdenton, NC
TNT Mobile Mechanic
05.2017 - Current
Job overview
- Managed advertising, lead generation, appointment setting for mobile mechanic service
- Oversaw systems, paperwork, and customer communications
- Independently handled bookkeeping, parts procurement, and business operations.
Zariz TransportNorfolk, VA
Truck Driver Class A
09.2022 - 01.2023
Job overview
- Conducted port work and regional driving, ensuring safe and punctual product deliveries
- Upheld commitment to on-time deliveries and prioritized safety standards
- Departed company due to concerns about equipment conditions.
Oakley TransportFlorida
Truck Driver Class A
03.2022 - 06.2022
Job overview
- Executed timely and secure delivery of products to various customers
- Demonstrated strong attention to safety regulations and transportation protocols.
Crete Carrier CorporationLincoln, NE
OTR Truck Driver
10.2019 - 10.2021
Job overview
- Successfully delivered diverse products to clients across the nation
- Managed dry van and refrigerated trailers, maintaining compliance with regulations
- Proficiently utilized equipment for daily duties and inspections.
CRST International, Inc.Cedar Rapids, IA
Truck Driver
10.2018 - 10.2019
Job overview
- Transitioned from student to truck driver, earning CDL in April 2019.
Time Warner CableCharlotte, NC
Telecommunications Specialist (IT Support)
06.2012 - 11.2017
Job overview
- Provided residential technical support, troubleshooting and resolving issues
- Utilized diagnostic tools including Windows XP, Vista, 7, 8, Microsoft Office
- Documented and tracked issues, ensured customer satisfaction and vendor cooperation.
Verizon FIOSBuffalo, NY
Customer Service Representative
11.1999 - 10.2010
Job overview
- Served as technical resource and sales support, delivering exceptional customer care
- Guided customers in product usage and performed product sales
- Installed new products and software, maintaining professionalism and data security.
Education
Bryant & Stratton College
Associate of Science in Electronics
09.1991
University Overview
Skills
- Team leadership
- Sales support
- Customer service excellence
- Technical troubleshooting
- Communication skills
- Adaptability to new technologies
- Microsoft 365 proficiency
- Quick learner
- Project Leadership
- Complaint Resolution
- Customer Retention
- Customer Order Management
- Account Management
- Telephone Etiquette
- Regulatory Compliance
- Senior Leadership Support
- Customer Relationship Management (CRM)
- Customer Relations
- Good Communication Skills
- Customer Service
Certification
- Commercial Driver's License (CDL) with Tanker, Hazmat, and TWIC endorsements
- Authorized to work in the US for any employer
References
References
References available upon request.Timeline
Truck Driver Class A
Zariz Transport
09.2022 - 01.2023
Truck Driver Class A
Oakley Transport
03.2022 - 06.2022
OTR Truck Driver
Crete Carrier Corporation
10.2019 - 10.2021
Truck Driver
CRST International, Inc.
10.2018 - 10.2019
TNT Mobile Mechanic
Self Employed
05.2017 - Current
Telecommunications Specialist (IT Support)
Time Warner Cable
06.2012 - 11.2017
Customer Service Representative
Verizon FIOS
11.1999 - 10.2010
Bryant & Stratton College
Associate of Science in Electronics
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