Tamika Mallen
Newark,NJ
Summary
Customer-focused Booth Attendant with proven track record in high productivity and efficient task completion. Expertise in cash handling, customer service, and inventory management, ensuring smooth operations and positive customer interactions. Strong communication and problem-solving skills enhance adaptability in fast-paced environments. Committed to maintaining organized booth space for optimal performance and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Booth Attendant
Paterson Parking Authority
Paterson, New Jersey
09.2022 - 01.2023
- Greeted customers, providing information on parking services and resolving inquiries.
- Monitored parking areas, ensuring compliance with all regulations.
- Processed payments through cash registers and credit card machines efficiently.
- Organized promotional events, enhancing brand awareness and attracting new customers.
- Handled customer complaints professionally, ensuring prompt resolution of issues.
- Maintained booth cleanliness throughout shifts, contributing to a positive customer experience.
- Assisted customers with payment processing at vending machines, facilitating smooth transactions.
- Provided accurate pricing information to customers at point of sale, ensuring transparency.
Bartender
The Elks Lodge
Paterson, New Jersey
09.2022 - 12.2022
- Maintained cleanliness and organization of bar area throughout shifts.
- Delivered exceptional customer service by engaging with patrons and taking orders.
- Mixed drinks and cocktails according to established recipes and customer preferences.
- Managed cash register operations, processing payments accurately and efficiently.
- Monitored guests' alcohol consumption to prevent over-intoxication and underage drinking.
- Performed opening and closing duties, including restocking supplies and stocking ice bins.
- Operated Point of Sale (POS) system for transactions, ensuring proper change for cash payments.
- Effectively multitasked in fast-paced environment to meet customer demands.
Call Center Representative
Specialized Loan Servicing
Phoenix, Arizona
07.2015 - 05.2016
- Managed high volumes of inbound calls to resolve customer inquiries and loan servicing issues.
- Provided accurate information on loan balances and payment options to clients.
- Documented customer interactions in CRM for future reference.
- Assisted customers with online account access and navigation for self-service options.
- Educated clients on mortgage products and company policies during calls.
- Resolved escalated complaints efficiently while maintaining professionalism.
- Updated customer accounts, addresses, and contact details within call management databases.
- Exceeded call speed, accuracy, and volume benchmarks consistently.
Construction Cleaner
American Cleaning Company
Phoenix, Arizona
01.2014 - 04.2014
- Executed routine inspections to identify cleaning needs and safety hazards.
- Operated industrial-sized floor scrubbers for efficient cleaning of large concrete or tile areas.
- Removed debris, garbage, and hazardous materials to uphold safety standards.
- Maintained cleanliness in common areas, including restrooms and break rooms.
- Scrubbed walls, windowsills, and baseboards using appropriate cleaning solutions.
- Assisted contractors during building projects to ensure smooth operations.
- Reported maintenance issues to supervisors for prompt resolution.
- Performed regular maintenance on cleaning tools, including mops and vacuums.
Cashier
Taco Bell
Phoenix, Arizona
07.2013 - 09.2013
- Processed customer transactions efficiently at register, ensuring accuracy and speed.
- Maintained accurate cash drawer for daily operations and reconciled discrepancies.
- Assisted customers with product inquiries and guided store navigation.
- Ensured cleanliness and organization of checkout area, including registers and floors.
- Greeted customers warmly, addressing questions about products and services.
- Collected payments through various methods, providing precise change when necessary.
- Performed additional duties as directed by management to support team objectives.
Housekeeper
Homewood Suites by Hilton P
Phoenix, Arizona
02.2012 - 05.2012
- Maintained high standards of cleanliness in guest rooms per Homewood Suites protocols.
- Replenished supplies in guest rooms and common areas to ensure accessibility.
- Managed inventory of cleaning supplies and equipment to optimize usage.
- Responded promptly to guest requests for additional amenities, enhancing service quality.
- Performed deep cleaning of bathrooms, including toilets, tubs, showers, and sinks.
- Swept, mopped floors, vacuumed carpets, dusted furniture, and disinfected surfaces.
- Changed bed linens and towels while tidying up rooms for guest comfort.
- Followed guidelines for using cleaning chemicals to ensure safety and effectiveness.
Cashier
Wendys Restaurant
Paterson, New Jersey
06.2008 - 08.2008
- Processed customer transactions accurately at the register, managing payments via multiple methods.
- Maintained precise cash drawer balance for daily operations.
- Handled returns and exchanges per store policy to ensure customer satisfaction.
- Collaborated with team members to facilitate seamless store operations.
- Organized merchandise displays to improve customer experience and accessibility.
- Assisted customers with product inquiries and guided store navigation.
- Ensured checkout area cleanliness and organization for optimal efficiency.
Education
GED -
Delaware Valley Job Corps
Callicoon, NY02-2009
Some College (No Degree) - Dental Hygiene
Drake College
Newark, NJSkills
- Customer service and support
- Payment processing and cash handling
- Regulatory compliance and liquor regulations
- Event organization and planning
- Point of sale operations
- Team collaboration and problem solving
- Attention to detail
- Phone etiquette
- Banking procedures and multitasking
Accomplishments
- i recieved employee of the month the first month i worked at homewood suites by hilton for showing great customer service
Certification
- certified microsoft specialist (2009)
- certified in powerpoint
- certified in access
- certified in excel
wpm: 60
Affiliations
- i teach yoga and Pilates
- i love james paterrson novels
- pole aerobics instructor
Timeline
Booth Attendant
Paterson Parking Authority
09.2022 - 01.2023
Bartender
The Elks Lodge
09.2022 - 12.2022
Call Center Representative
Specialized Loan Servicing
07.2015 - 05.2016
Construction Cleaner
American Cleaning Company
01.2014 - 04.2014
Cashier
Taco Bell
07.2013 - 09.2013
Housekeeper
Homewood Suites by Hilton P
02.2012 - 05.2012
Cashier
Wendys Restaurant
06.2008 - 08.2008
GED -
Delaware Valley Job Corps
Some College (No Degree) - Dental Hygiene
Drake College
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