Tamika Manning
Rowlett
Summary
Dynamic professional with extensive experience in customer service and claims processing at State Farm. Proven ability to resolve complex issues and build strong relationships. Skilled in data entry and problem-solving, consistently achieving high customer satisfaction. Adept at utilizing MS Office to enhance operational efficiency and streamline processes.
Overview
14
14
years of professional experience
Work History
Processor
Genpact
Richardson
11.2023 - Current
- Administered 401K plans for diverse employee groups at a financial services firm.
- Assisted employees in understanding retirement plan options and benefits.
- Responded to participant inquiries regarding account statements and investment choices.
- Provided ongoing customer service to clients regarding their 401K accounts.
Claims Adjuster
State Farm
Richardson
10.2022 - 04.2023
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and assessed damage to property and reviewed property damage estimates
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Maintained claims data in systems
- All lines insurance licensed
Technical Support Representative
Brinks Home Security
Farmers Branch
10.2021 - 07.2022
- Troubleshooting home security equipment.
- Creating tickets for technicians.
- Billing inquiries.
Benefit Claims Specialist
WILLISTOWERWATSON
Richardson
09.2020 - 04.2021
- Assisting Medicare eligible and retired participants with their Health Reimbursement Account.
- Assisting with funding questions Balance, transaction history, allocation schedule Checking status and reason for denied reimbursement.
- Providing participants with qualification information for reimbursements.
Retention Specialist
GLOBE LIFE
McKinney
10.2018 - 07.2019
- Responds to call center customer retention calls for all Globe Life and Accident insurance services and product lines Identifies and resolves customer issues.
- Exercises creative negotiation skills to motivate customers to continue using Cox services.
- Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
Customer Service Representative
Milliman
Dallas
10.2017 - 07.2018
- I possess an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
- Strategic- relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
- Processed loans, withdrawal, against 401K plans
- Handled investment-related call for variety stocks, bonds, and mutual funds.
- Assisting with direct transfer of funds from one account to another account
- Reviewed applications in order to confirm all information were provided and transferred data into an internal database.
Customer Service Representative
United Healthcare
Dallas
05.2016 - 09.2017
- Accurately applied payments to member's accounts researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts.
- Reviewed billing edits and provided Pharmacies with corrected information.
- Assisting insurance providers for the purpose of verifying the eligibility of insurance claims.
- Transferring data into an internal database.
Data Entry Specialist
Morgan Newton (Pridestaff temp agency)
Plano
11.2015 - 04.2016
- Working in a busy accounts team and dealing with a wide variety of general administration and data entry duties.
- Responsible for processing company orders onto the record system, data processing, and updating customer files daily. Inputting large amounts of data into a computer database.
- Processing purchase orders, invoices, as well as departmental administration Transferring information from that is on paper into computer files.
- Finding and removing old and out of state data information from databases.
Technical Support Representative
Iqor Holdings US
Richardson
10.2012 - 11.2015
- Experienced technical customer support agent in a busy call center environment for Samsung. I possess an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
- Strategic partnership building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
- Combined patience, determination, and persistence to troubleshoot client issues Dynamic, results-oriented problem solver Easily understand and solve technical problems Troubleshooting equipment or situations
Customer Service Representative
PFSweb (Pro Staff)
Dallas
08.2011 - 08.2012
- Communicated skills focused on understanding customer needs and developing resolutions on the Tassimo account.
- Proven ability to grasp product knowledge to rapidly address customer questions and complaints.
- Ability to stay calm when confronted with angry customers and defuses tense situations.
- Handled complaints from, clients, customers Skilled at evaluating options and generating solutions Strong problem-solving and analytical skills
Education
Eastfield College
Mesquite, TXRichland College
Dallas, TXGED -
DallasAll Lines Adjuster Licensing -
Skills
- MS Office/Excel/Word Excellent Communicating Product
- Knowledge Oral communication Skills
- Initiative/Proactiveness Problem-solving skills Task-
- Oriented Close-loop Communicating Typing skills (40 Wpm)
- Written communicationiability Denials Information
- Gathering Damage Mitigation Estimate Preparation Claims
- Preparation Data Entry Software Claims Complex Problem-Solving
- Achievements/Tasks
- Claims processing
- Customer service
Timeline
Processor
Genpact
11.2023 - Current
Claims Adjuster
State Farm
10.2022 - 04.2023
Technical Support Representative
Brinks Home Security
10.2021 - 07.2022
Benefit Claims Specialist
WILLISTOWERWATSON
09.2020 - 04.2021
Retention Specialist
GLOBE LIFE
10.2018 - 07.2019
Customer Service Representative
Milliman
10.2017 - 07.2018
Customer Service Representative
United Healthcare
05.2016 - 09.2017
Data Entry Specialist
Morgan Newton (Pridestaff temp agency)
11.2015 - 04.2016
Technical Support Representative
Iqor Holdings US
10.2012 - 11.2015
Customer Service Representative
PFSweb (Pro Staff)
08.2011 - 08.2012
Eastfield College
Richland College
GED -
All Lines Adjuster Licensing -
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