Tamika Michel
New York,NY
Summary
Committed to delivering outstanding service and contributing to the success of the team and the organization. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Versatile and personable customer experience leader with in-depth understanding of ROI and the capability to apply trend knowledge toward strengthening processes and boosting company profits. Talented communicator, planner and conflict manager.
Overview
10
10
years of professional experience
Work History
Training Specialist
Capsule Pharmacy
New York, NY
12.2021 - 12.2023
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Making sure all training manual were compliant with the NYC Department Of Transportation
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Senior Customer Service Representative
Capsule Pharmacy
New York, New York
12.2019 - 01.2021
- Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information about products and services.
- Resolve customer complaints and issues by actively listening, identifying solutions, and following up to ensure customer satisfaction.
- Collaborate with cross-functional teams to address complex customer concerns and provide prompt resolutions.
- Document customer interactions, including inquiries, complaints, and resolutions, accurately in the CRM system.
- Identify opportunities for process improvements and provide feedback to enhance customer experience.
Lead Customer Service Specialist
DOE NYC
Brooklyn, New York
10.2013 - 10.2019
- Lead a high-performance team dedicated to complying with rules and regulations
- Established and maintained long term client relationships by building trust to consistently meet and improve expectations
- Defined, standardized, and monitored training parameters to making recommendations for future practices., Followed up on escalated issues by coaching and mentoring to expand associate knowledge
- Used tools and resources to identify solutions to customer problems.
Education
Bachelor Of Arts (B.A - Human Services
CUNY Hunter College
Skills
- MS Office Proficiency
- POS Systems and Ordering Platforms
- Jira
- Salesforce
- Zendesk
- Kustomer
- TalkDesk
- Confluence
Timeline
Training Specialist
Capsule Pharmacy
12.2021 - 12.2023
Senior Customer Service Representative
Capsule Pharmacy
12.2019 - 01.2021
Lead Customer Service Specialist
DOE NYC
10.2013 - 10.2019
Bachelor Of Arts (B.A - Human Services
CUNY Hunter College
Similar Profiles
Amari DoucetteAmari Doucette
Pharmacy Technician at Capsule PharmacyPharmacy Technician at Capsule Pharmacy
Jaskiran J KaurJaskiran J Kaur
Pharmacy Assistant & Logistics Representative at Capsule PharmacyPharmacy Assistant & Logistics Representative at Capsule Pharmacy
Darlene PhamDarlene Pham
Pharmacy Operations Manager at Capsule PharmacyPharmacy Operations Manager at Capsule Pharmacy