Tamika Miles
Foresthill,TX
Summary
A hard working Customer Service Representative, seeking an opportunity to advance my skills. Working for Real Time Resolutions will be a great opportunity for me to challenge my abilities and expectations.
Overview
18
18
years of professional experience
Work History
Billing Specialist/Resolution Specialist (collection)/ Account Payable
AMN Healthcare
05.2023 - 08.2024
- Apply problem solving for client account on different situation
- Maintain any document and update any changes and or adjust the billing that the customer may need
- Send customer out email with their invoice /statement
- Issue invoice email, mail and billing
- Working remotely with multiple systems, multitasking while managing incoming calls on Genesys Cloud software
- Generates accurate client invoices by applying billing terms and rules from the client agreement and the relevant company, state, and federal tax guidelines
- Researches discrepancies by resolving billing concerns in order for AMN to collect payment for services rendered and minimizing revenue leakage
- Coordinates with clients on invoices requiring special procedures and invoice delivery
- Collaborates and responds to inquiries with internal and external customers on billing issu
- Prepares and processes billing adjustments, such as credits and debits, into billing software and technologies in an accurate manner
- Builds, runs, and reconciles Excel reports
- Run credit check on clients for credit approval
- Remote
Billing Specialist/Resolution Specialist (collection)/ Account Payable
ADT COMMERCIAL
03.2022 - 05.2023
- Apply problem solving for client account on different situation
- Maintain any document and update any changes and or adjust the billing that the customer may need
- Collect/process credit, check payments
- Create payment plans/arrangements
- Proficient in using multiple systems and multitasking while managing incoming calls through Genesys Cloud software.
- Make outbound calls for outstanding balances
- Send customer out email with their invoice /statement
- Issue invoice email, mail and billing
- Receiving inbound and outbound calls
- Gathers key points from a detailed phone call
- Remote
Finance Specialist
Humana Pharmacy
Irving, TX
11.2016 - 07.2021
- Collect/process credit, check payments
- Create payment plans/arrangements
- Make outbound calls for outstanding balances
- Work out agreements with patients to solidify accounts
- Irving, TX
Collections Specialist
Green Tree/Ditech Mortgage
Irving, TX
01.2015 - 11.2016
- Receiving inbound and outbound calls
- 280 accounts requirement per day with a minimum of 40 calls per hour
- Taking mortgage payments, setting up payment arrangements, setting up mortgage modifications, as well as saving customers from foreclosures on their homes
- Working with accounts from 10 days past due to 1,025 days past due
- Assisting with billing and escrow questions. Providing pay off information
- Irving, TX
Collections/Quality Assurance Specialist
Silver Leaf Resorts
Richland Hills, TX
06.2013 - 01.2015
- Document analysis of collection calls
- Verifies accuracy of collectors attempts
- Gathers key points from a detailed phone call
- Works and take directive from the business manager
- Accepts payments from account holders information
- Richland Hills, TX
Mid-range Account Manager
Santander (Formally Drive Time)
Lewisville, TX
06.2011 - 04.2013
- Inbound/Outbound calls, to customers with auto loan accounts that are 1 to 180 days delinquent.
- Providing payment arrangements, match pays, payoffs, and deferments to customers.
- Use skip tracing skills for accounts that customers have not made any contact or payment.
- Lewisville, TX
Sr. Collector Account Manager
Drive Time (Formally Drive Financial)
Arlington, TX
06.2010 - 06.2011
- Inbound/Outbound calls to customer with auto loans accounts that are 13-45 days delinquent.
- Providing payment arrangement, amendments, deferments, and match pays to customers.
- Use skip tracing skills for every account, including accounts customers have not made any contact or payments on.
- Assisting customers to avoid charge offs, bankruptcy, involuntary and involuntary repossessions.
- Arlington, TX
Mortgage Loan Processor
Chase
Arlington, TX
11.2008 - 01.2010
- Processing application to approve or deny customers a mortgage loan.
- Building a professional relationship with client and customers.
- Providing a customer service experience for all customers.
- Arlington, TX
Front End Account Manager
Drive Financial
Dallas, TX
11.2007 - 06.2008
- Inbound/Outbound calls to customers with auto loan accounts at that are 1 -180 days delinquent.
- Provide customer with payment arrangements, match pays, payoffs, and deferments.
- Use skip tracing skills for accounts that customers have not made any contact or payment.
- Dallas, TX
Department Reservations
Hotels.com
Arlington, TX
03.2006 - 11.2007
- Make and confirm reservations worldwide.
- Resister, and assign rooms to guest of hotel or motels.
- Verify customer’s credit, and establish how the customer will pay for the accommodation.
- Resolve customer issues and complaints.
- Retrieved customer’s identification.
- Arlington, TX
Inbound/Outbound Credit Card Specialist
Citi Financial
Irving, TX
05.2006 - 02.2007
- Receive inbound and outbound calls to assist customers with some type of resolution, to bring their credit card account current.
- Advise customer of different payment arrangements that may help them during their time of hardship.
- Educate customers of the Waif’s (what’s in it for me) and how credit is important.
- Treat our customers as family and not as an account number but by treating them fair, with care, human, dynamic and driven.
- Irving, TX
Education
High School Diploma - undefined
Dunbar Paul Lawerence
05.2001
Skills
- Lotus Notes
- CACAS
- TYSYS
- Genesys
- 60 WPM
- Microsoft AS500
- Auto Pro
- Microsoft Outlook Power Point, Excel, and Word Processor
- 10-key Data Entry
- Debits & Credits
- Office Management
- Order Entry
- Escrow
- Medical Billing
- QuickBooks
- Underwriting
- Cold Calling
- Accounts Receivable
- Accounts Payable
- Account Reconciliation
- Research
- General Ledger Accounting
- Pricing
- Medical Coding
- Accounting
- Medical Terminology
- Quality Assurance
Timeline
Billing Specialist/Resolution Specialist (collection)/ Account Payable
AMN Healthcare
05.2023 - 08.2024
Billing Specialist/Resolution Specialist (collection)/ Account Payable
ADT COMMERCIAL
03.2022 - 05.2023
Finance Specialist
Humana Pharmacy
11.2016 - 07.2021
Collections Specialist
Green Tree/Ditech Mortgage
01.2015 - 11.2016
Collections/Quality Assurance Specialist
Silver Leaf Resorts
06.2013 - 01.2015
Mid-range Account Manager
Santander (Formally Drive Time)
06.2011 - 04.2013
Sr. Collector Account Manager
Drive Time (Formally Drive Financial)
06.2010 - 06.2011
Mortgage Loan Processor
Chase
11.2008 - 01.2010
Front End Account Manager
Drive Financial
11.2007 - 06.2008
Inbound/Outbound Credit Card Specialist
Citi Financial
05.2006 - 02.2007
Department Reservations
Hotels.com
03.2006 - 11.2007
High School Diploma - undefined
Dunbar Paul Lawerence