Tamika Millard
BROOKLYN,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
City Letter Carrier
United States Post Office
Brooklyn, NY
09.2007 - Current
- Delivered mail and packages to residences and businesses on a daily basis.
- Responded quickly to emergency calls from the public concerning postal service matters.
- Researched customer inquiries related to delivery status of packages or letters.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
- Followed through on instructions given by post office management.
- Reported any suspicious activities to supervisors immediately.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
- Loaded mail into delivery vehicle according to established procedures.
- Ensured that all safety guidelines were followed during deliveries.
- Provided customers with information about products and services offered by the Post Office.
- Scanned packages for delivery tracking.
- Inspected mailboxes for proper installation and condition.
- Performed daily pre-trip inspections on vehicles prior to use.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Processed customer complaints regarding postal service issues promptly and accurately.
- Responded to customer inquiries regarding postal services and products.
- Performed regular maintenance checks on assigned vehicle.
- Collected signatures from recipients of registered mail items.
- Informed customers of package arrival or delays when necessary.
- Operated a vehicle in accordance with safety regulations.
- Maintained professional and effective public relations with customers and community members.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Used portable electronic scanner to track parcels and record tracking progress.
Office Manager
Mendon Truck Leasing
Brooklyn, New York
03.2004 - 06.2007
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained confidential records relating to personnel matters.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
- Supervised staff members, organized schedules and delegated tasks.
- Ensured compliance with applicable laws regarding employment practices.
- Monitored inventory levels and placed orders when needed.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
Education
High School Diploma -
City As School
New York, NY06-1995
Skills
- Postal regulations
- Load Balancing
- Safe Driving
- Vehicle Maintenance
- Punctuality
References
References available upon request.
Timeline
City Letter Carrier
United States Post Office
09.2007 - Current
Office Manager
Mendon Truck Leasing
03.2004 - 06.2007
High School Diploma -
City As School
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